Jens Oliver Bothe, ITIL®-certified Senior Consultant at OTRS Group since 2006, will present the new OTRS ITSM 3.0 during the Nagios World Conference Europe™. Jens has long lasting experience in managing technical support teams and in his role as project manager he signed responsible for hundreds of successful OTRS Help Desk and OTRS ITSM implementations. He has also been working as a trainer for years. Based on his sound expertise in structural planning and implementation of data processing centers, planning and controlling networks as well as UNIX/LINUX system administration, he took over the responsability to enhance the technical and functional aspects of the OTRS System Monitoring Feature. During the Nagios World Conference Europe™ Jens will illustrate the ITIL version 3 compliant with OTRS ITSM 3.0, explaining how to use OTRS ITSM for IT service management in data centers, focusing on the integration with Nagios and other monitoring systems.
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