Blog Entries

20. 12. 2013 MarinovMihail EriZone & OTRS

Request fullfilment with OTRS

OTRS is a Help Desk and ITSM system, ITIL v3 certified by Pink Elephant.   Indeed it makes available the basics for most of the ITIL Service Operation (and Transition) processes  and  combines them with a customer centric communication model.  All ITSM features are described by OTRS except how processes are defined. For this reason I… Read More

20. 12. 2013 admin Uncategorized

Merry Christmas

In the name of the whole Würth Phoenix team we would like to thank you all for your cooperation and for being part of our business in this year. We wish you and your family a Merry Christmas and a Happy New Year. At the turn of the year we would like to take the… Read More

13. 12. 2013 Thomas Forrer NetEye, NetEye Updates

Updated Package neteye-syslogview-search version 1.2.12-1

Changelog: – fixed a bug in the indexlog.sh script used for log reindexing.

11. 12. 2013 admin EriZone & OTRS, NetEye, ntop

The Open Source System Management Conference 2014

We are proud to officialy announce the sixth edition of the “Open Source System Management Conference” , which will take place on April 10th, 2014 in Bolzano. Held annually, the Conference addresses topics of the greatest relevance and concern to IT professionals active in the area of IT System and Service Management. It is widely… Read More

06. 12. 2013 MarinovMihail NetEye, Syslog

Windows process tracking with Safed

As well known, the Safed agent for Windows can collect events from the event log, filters them and forward the matched records to a centralized syslog server. There are some preconfigured set of events concerning basic activities that have to be tracked. The first one, and probably the most famous due to existing law conformity… Read More

06. 12. 2013 Bruno Trani Asset Management, NetEye

Virtual Machine Inventory

An IT organization today needs to have all the hardware, software and licenses information in order to negotiate with suppliers through a target strategy or to perform timely updates. A complete inventory system is therefore a must. As you may already know, NetEye provides the Inventory and Asset Management modules through the integration of GLPI… Read More

02. 12. 2013 admin Real User Experience Monitoring

Al´exa: the potential of a young project

The traditional monitoring systems are measuring only the performance of single IT components, but not the reliability and availability of the IT services from the end user perspective. The classical methods of control, even if the entire infrastructure seems to work properly, are not able to guarantee the service performances as they are perceived by… Read More

29. 11. 2013 MarinovMihail NetEye Updates, Syslog

Safed 1.6.7

The new version of Safed 1.6.7 comes with a new system administrator discovery executable based on .Net. This version is compatible with old version configurations ( < 1.6.5). Pay attention, the 1.6.6 version that came few days ago had had the same feature but when upgrading an old installation, the system admnistrator discovery configuration of… Read More

25. 11. 2013 Patrick Zambelli NetEye

Java Application Monitoring

Modern Java application servers can be a complex construct of services and business logic. It is not possible to monitor them through conventional ways, like checking if a process is running. Within a Java application server multiple components are bundled together, to hold logic and provide intelligence for the application. For everyone who has some… Read More

22. 11. 2013 Juergen Vigna NetEye, NetEye Updates

IMPORTANT Bugfix update for neteye-configtool version 2.0.24

An IMPORTANT update for neteye-configtool has been released which fixes a missing field in the snmp_trap configuration database. In the trap_advanced table there is a missing field rule_search which was not automatically added with the earlier packages. For all customers using the SNMP Traphandler with Advanced Rule this update is a MUST HAVE.

18. 11. 2013 Juergen Vigna Linux, NetEye

Remake SW RAID1 from a new HDD and an old HDD with bad blocks

Question: If you have a SW RAID1 and I just replaced, say, /dev/sda with a new HDD as the old one failed. Now, upon trying to recreate the RAID array you discover that the “good” HDD (/dev/sdb) has bad blocks which prevents mdadm from resyncing the array. While you could make backups, replace /dev/sdb as… Read More

15. 11. 2013 Thomas Forrer NetEye, NetEye Updates

Updated package neteye-configtool-2.0.23-1

– improved error messages while changing passwords – other fixes

15. 11. 2013 Juergen Vigna NetEye, NetEye Updates

Updated neteye-monarch package version 3.5.7

The NetEye Monitoring Configuration GUI Monarch has been updated with an important bugfix: If special chars where written in den host Notes field, f.ex. accented chars, Monarch blocked working on that host and also commits were not anymore possible, this has been fixed If inserting accented chars into text fields as Notes or/and Alias the… Read More

14. 11. 2013 Juergen Vigna NetEye, NetEye Updates

Updated version of nesendmsg.exe client available

An updated version for the nesendmsg client binary for Windows is now available. The version number is the last used also in the neteye-msgconsole package deployed in the latest NetEye version 3.4 and this server version is also needed for some new feature of the client to work!. New features are: – Forcing and forbidding… Read More

12. 11. 2013 Juergen Vigna NetEye, NetEye Updates

Updated neteye-nedi package version 1.0.8.116p6

The NetEye NeDi package has been updated with this changes: – Added patch for ssh-keyscan multiple algorithm scan – Added patch for finding nedi log files in /var/log/neteye/nedi instead of /tmp – Updated to upstream version 1.0.8-116

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