18. 03. 2016
NetEye, Service Management
12. 08. 2014
Nicola Degara
Downloads / Release Notes, Service Management
New version of EriZone (3.0.1.57)
New version of EriZone (3.0.1.57) is now available for the download:
The new version contains a lot of major fixes and the following major enhancements:
- TicketTo Process
- Split of column From/Title in ticket overview
- Autotime unit counter
- Full compatibility of responsive customer interface with Internet Explorer 8
UPGRADING PROCEDURE
The upgrading procedure must be made STRICTLY with the following sequence (by clicking the items listed in the ACTION column)
- EriZone
- EriZoneCore
- EriZoneServiceDeskEnhancement
- EriZoneAccessManagement
- EriZoneNetEyeIntegration [Optional – if necessary]
- EriZoneDeveloper [Do not install!]
Please follow these rules during the upgrade/install procedure:
- Contact our support team if you do not feel comfortable on any operation net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
- The packages must be installed in sequence and individually
- The system may take longer or shorter times for each action / package so please be patient
- Action buttons must be clicked only once for the success of the operations
[box type=”warning”] ATTENTION: After the upgrade execute the following action from the command line: /opt/otrs/scripts/EriZone/erizone.global_makelink /opt/otrs/scripts/EriZone/Permissions.sh /opt/otrs/scripts/EriZone/RestartEriZone.sh[/box]
Nicola Degara
Technical Consulting and Delivery Team Manager at @ Würth Phoenix
My name is Nicola Degara and I work as Consulting and Delivery Team Leader. With a technical developer background, I am in the IT field since the nineties. After more than 6 years’ experience as director of an international software development company in Shanghai I have been embracing, once back to Europe, the dynamic NetEye experience and philosophy in combination with international Atlassian product projects.
My strong conviction towards the Open Source supports and continues to influence any reasons of my daily choices and future visions
Author
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