Blog Entries

23. 12. 2016 Julia Helfer Uncategorized

Marry Christmas and a Happy New Year!

At this special time of year, we give thanks for your trust and loyalty. May the new year bring to you health, happiness and success. We think about those who are facing the difficulties of a tragedy, by giving our donations to support the Red Cross in the reconstruction of the areas in Central Italy,… Read More

22. 12. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Follow-up Agent Notifications

In many cases, agents who are working on a certain ticket need to discuss about the actual issue with other colleagues. EriZone 3.6 that will be shortly released allows adding private notes to a ticket. Since, such notes are for internal use only and of no interest for the customer, they are visible just to… Read More

21. 12. 2016 Davide Bizzarri Development, NetEye

How to Create a GLPI Plugin

Introduction Plugins are used to extend and modify the functions of GLPI. In this tutorial, we will see how to create from scratch a GLPI plugin for cloning Computers . This tutorial presumes that you have basic knowledge of GLPI. Prerequisites GLPI <= 0.85 1. Creating a new plugin Localize the installation folder of GLPI. In our case… Read More

21. 12. 2016 Julia Helfer NetEye, Real User Experience Monitoring

Review: South Tyrol Free Software Conference 2016

Watch the videos and get the slides of our two talks: Machine Learning and Advanced Statistics for Performance Monitoring and End User Experience Monitoring for Cloud Applications

15. 12. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Reduce company ticket view to accessible services

Within EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter… Read More

13. 12. 2016 Davide Bizzarri NetEye, NetEye Updates

Updated Package neteye-glpi-plugin-ocsinventoryng-1.1.2-4 (NetEye 3.8)

ChangeLog  Fixed Bug: Ocsng automatic task stuck after update (NG-28) If you encountered this bug after updated neteye-glpi-plugin-ocsinventoryng go to GLPI > Setup > Automatic actions and click on the action with the name ocsng. Now you will see the same page of the screenshot and if the action is still running (red box in… Read More

13. 12. 2016 Massimo Giaimo NetEye, Open Source System Management Conference, Real User Experience Monitoring

Remote banking monitoring with Alyvix and NetEye

Massimo Giaimo, Senior System & Network Administrator at IBT, shares his experience with Alyvix and NetEye. What are the most recent significant changes in the application monitoring? For decades, IT departments have mainly implemented performance-monitoring strategies through the control of the uptime of the systems. Only in recent years, companies realized that is not sufficient… Read More

01. 12. 2016 Sandro Santinato NetEye, NetEye Updates

Updated Package neteye-glpi-plugin-ocsinventoryng-1.1.2-3 (for NetEye 3.8)

ChangeLog: Added patch 3 to fix bug where Ocsng task stuck after update (NG-28)

30. 11. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Budget Management Enhancements

EriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.

25. 11. 2016 Juergen Vigna Log Auditing, NetEye

Some Words about Logstash Filters and Dates

Some time ago I published an article about how to store the NetEye SMS Protocol log into an ELK environment. Now, after using it some times, I discovered that it was not completely correct as the time/date functions for the Logstash filters are a bit more complicated. In particular, it was that the date was… Read More

23. 11. 2016 Benjamin Gröber Development, NetEye

Research & Development – Insights (Part 1)

The Research and Development team (short R&D) is the largest team in the Würth Phoenix System Integration business unit. Our responsibility is to develop, maintain and deliver high quality software to our customers. We also provide second level support in cooperation with our Service & Support team. In past, the SI department was one of… Read More

21. 11. 2016 Juergen Vigna NetEye, Real User Experience Monitoring

Are you wasting many hours by executing repeating tasks?

Hand simple tasks over to Alyvix. In this way, you will be able to save precious working hours and in turn, to invest your precious time in more important activities. Alyvix has been designed to simulate real user inputs or actions, to check if an application runs correctly and to register its performance values in… Read More

16. 11. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Activity Sequence Management

With EriZone 3.6, which will be released at the end of this year, new features regarding the Activity Management will be introduced. Activity tickets created in the context of Access Management can now be linked to each other to create a sequence. After that, the order of fulfillment of these activity tickets will respect the created… Read More

14. 11. 2016 Thomas Forrer NetEye, NetEye Updates

Updated package influxdb-0.13.0_neteye1.0.3-1 (NetEye 3.8)

ChangeLog: – fixed bug: Wrong logrotate settings cause HUGE logfile (NIFDB-2)

11. 11. 2016 Susanne Greiner Network Traffic Monitoring, Real User Experience Monitoring

How to use anomaly detection to create smarter alerts

Alarms and monitoring go hand in hand. Whenever an algorithm or threshold is used to decide whether the current value of a registered KPI should rise an alarm or not the result can be a hit, a correct reject, a miss or a false alarm. The standard way to rise alarms is studying standard traffic… Read More

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