EriZone Security Advisory

Posted by on Jun 30, 2016 in EriZone & OTRS | 0 comments

The new package FAQ 2.3.6 has been published in the EriZone repositories to overcome the OSA-2016-01 Information Disclosure Vulnerability.
The package has been published for the EriZone releases 3.3, 3.4 and 3.5

You can update the FAQ package if you are using it following the sequence:
Update the Package Manager repository information and upgrade the FAQ package

Execute the following actions from the command line:

  • /opt/otrs/scripts/EriZone/erizone.global_makelink
  • /opt/otrs/scripts/EriZone/Permissions.sh
  • /opt/otrs/scripts/EriZone/RestartEriZone.sh

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IT Orchestration in NetEye: Enable locked user account from Action Launchpad

Posted by on Jun 28, 2016 in Configuration Management, Microsoft Management, NetEye | 0 comments

The IT Orchestration module ( also known as Action Launchpad ) comes with the purpose to simplify IT service operations. Operations can be configured within command calls that can be granted to users of your Service Operations Center. The module Action Launchpad allows to define command configurations to be called on request and job schedule on a remote server.

The advantage:

  • Define an operation to perform once and call it easily with a simple click
  • Avoid users to access remote systems for command call
  • Grant permissions to dedicated users for specific commands
  • Track the results
  • Automate the execution with a build in scheduler

How does it work ?

IT Orchestration Schema

IT Orchestration Schema

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