As an EriZone consultant I stand at our customers’ side during phases of process changes. Mostly, it is not to change the fundamentals of the workflows, since the companies usually have them already clearly defined and well described in many documents. The challenge is to translate the processes by using a tool that allows to guide the various people/roles which are involved in those processes.
When it comes to translating processes, EriZone and the experience gained over the years, enable us to support our customers indicating suggestions to implement efficient workflows.
The success of a new implementation is largely due to EriZone that allows to operate in line with ITIL best practice guidelines. But also an open approach to the necessary changes and the new features provided by the new tool is very important.
Special attention should be paid also to the freedom of action of the system users:
In some cases a very restrictive approach that leads workflows in certain directions is required. In other cases it may be frustrating for the user being in dead ends from which they cannot get out.
Therefore, an initial analysis that takes into account all possible exceptions is critical. Moreover, the definition of escape routes for users with higher privileges should be planned.
EriZone provides a process management tool adapted to implement workflows that guide the operators through the various stages of even complex processes which include the exceptions previously noted.
Using the Process Management, it is possible to implement various types of flows including:
Entry of new employees, work changes, provisioning, sw changes etc.
In my next articles I will describe how to implement a first flow with EriZone. If you have suggestions or questions, please add a comment below.
For several years I have been managing processes with trouble ticket systems. After having worked with some of those, EriZone impressed me for its features and flexibility, so I moved with my wife from Piedmont to South Tyrol to become part of the Würth Phoenix System Integration team as Technical Consultant. I spend my free time travelling, exploring my new neighborhood, or if I have to stay at home I binge-watch tv series.
Author
Gabriele Cecco
For several years I have been managing processes with trouble ticket systems. After having worked with some of those, EriZone impressed me for its features and flexibility, so I moved with my wife from Piedmont to South Tyrol to become part of the Würth Phoenix System Integration team as Technical Consultant. I spend my free time travelling, exploring my new neighborhood, or if I have to stay at home I binge-watch tv series.
On May 18th, an event organized by Würth Phoenix and sponsored by Atlassian was held in Verona. The event was targeted at both new companies and existing customers who were interested in leveraging the Atlassian solutions. The afternoon session focused Read More
As I promised you some time ago I want to tell you about a free App in the Atlassian Marketplace which for me is a must-have. The app is called Clockwork Automated Timesheet Free and it can be found on Read More
If you have an Atlassian product you should definitely learn how to explore the Atlassian Marketplace. The Atlassian Marketplace is the equivalent of the Apple App Store or the Google Play Store. On the Atlassian Marketplace you can find thousands Read More
What is Insight? Insight is the Atlassian CMDB included in Jira Service Management Cloud Premium. If you're reading this article, you probably already have Jira Service Management, but are not yet familiar with Insight. So let's start with the first Read More
Let's suppose you need to synchronize 2 projects in Jira Service Management on two different Cloud instances (e.g., one could be yours and the other one of your supplier's). Let's explore two possible ways to get that done. Say we Read More