Quick Ticket Template

Posted by on Jun 29, 2017 in EriZone & OTRS | 0 comments

“Is there any way to speed up opening new tickets?”

This is a typical question new EriZone customers ask during project implementation. The reason is quite obvious: If you have a large Service Desk team that is opening several hundred tickets each day, every second counts. Especially in situations where the resolution time is critical, a shortcut for quickly selecting service, category, and potentially other fields may be of great advantage.

Thanks to an additional configuration which will be available starting with EriZone 5.2, you will be able to add the menu item “Ticket Template”. This new option will allow you to add and configure this item within the webpage itself. Once a template has been created, the agent will be able to use that template to create a new ticket. The form that appears will contain the predefined content inside the corresponding fields. Then the agent just has to fill in the remaining fields in order to create the new ticket.

Depending on the groups an agent belongs to, he will see a different set of templates. For example, agents in the group “ServiceDesk_Template_G” will see templates different from those available for members of the group “Network”.

Below you can see an example of a ticket regarding a malfunction of the email service.

new ticket email malfunction

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Icinga Web 2 Theming

Posted by on Jun 28, 2017 in NetEye | 0 comments

Theming 1200x628

Icinga Web 2 is a powerful PHP framework for web applications in a clean, minimal design. It’s fast, responsive, accessible and easily extensible with modules. It can be installed quickly and easily from packages found in the official package repositories (see the resource links at the bottom of this blog post).

Besides the global configuration settings, each user has individual configuration options like the interface’s language, the current time zone, and the preferred theme. My aim here is to explain how you can easily create a new customized theme to make your Icinga interface the one you’ve always dreamed of.

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Nutanix Monitoring with NetEye

Posted by on Jun 26, 2017 in Nagios-Plugins, NetEye | 0 comments

Nutanix Monitoring with NetEye

Doing my work as monitoring consultant, I often have to monitor Nutanix systems on customer site. Nutanix is a integrated systems vendor that produces a hyper-converged storage system called “Virtual Computing Platform”.

It is quiet easy to monitor the Nutanix system and with NetEye you will be able to get the best results and visualization possibilities.

You will monitor the Nutanix system by using the SNMP protocol:

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Multiple Bugfix Releases for multiple versions of NetEye (3.8, 3.9, 3.10)

Posted by on Jun 21, 2017 in NetEye, NetEye Updates, Uncategorized | 0 comments

ChangeLog neteye-api:
* Tue Jun 20 2017 Benjamin Groeber – 1.8.4-1
– Fixed possible segmentation fault during SOAP request in multi backend environments

ChangeLog neteye-syslogview:
* Fri Jun 16 2017 Davide Bizzarri – 3.4.13-1
– Fixed update of Logstash config when new groups created (NSV-74)
* Wed May 31 2017 Sandro Santinato – 3.4.12-1
– Fixed bug where Rsyslog was down after service relocate (NSV-76)

ChangeLog neteye-configtool:
* Fri Jun 16 2017 Benjamin Groeber – 3.0.29-1
– Fix default ldap filter for new installations (NC-31)
– Fix cacti permissions non affecting plugins (NCAC-8)

ChangeLog neteye-eventconsole:
* Thu Jun 15 2017 Benjamin Groeber – 3.1.4-1
– Fixed duplicate colon in passive check result (NEC-4)
– Fixed Typo (NEC-6)

ChangeLog neteye-monarch:
* Thu Jun 15 2017 Benjamin Groeber – 3.13.8-1
– Fixed: Make add*() functions independent from AutoPersist (NMONARCH-79)

ChangeLog neteye-nagios-bp:
* Thu Jun 15 2017 Benjamin Groeber – 1.4.2-1
– Fixed lost traffic light selection on reload (NNBP-12)
– Fixed link to Service Detail (NNBP-4)

ChangeLog neteye-ocsng:
* Wed Jun 21 2017 Sandro Santinato – 2.1.2_neteye1.0.1-1
– Fixed bug where delete or move software in OCS dictionary was not working (NO-2)
* Tue Jun 20 2017 Sandro Santinato – 2.1.2_neteye1.0.0-1
– Restructured package and added continuous integration (NO-1)

ChangeLog neteye-plugins:
* Mon Jun 19 2017 Davide Bizzarri – 1.18.1-1
– Fixed check_vmware_HostHardwareHealthInfo.sh that returns OK when unable to login to VMWARE (NP-23)

ChangeLog neteye-pnp:
* Fri Jun 16 2017 Davide Bizzarri – 0.6.25_neteye1.0.5-1
– Fixed check_interface_table_v3 does not populate the influxdb (NPNP-6)
* Thu Jun 15 2017 Benjamin Groeber – 0.6.25_neteye1.0.4-1
– Fix link to CSV file in multibackend environments (NPNP-7)
* Thu Jun 08 2017 Davide Bizzarri – 0.6.25_neteye1.0.3-1
– Fixed escape of backslash in tag value (NPNP-5)

ChangeLog neteye-thruk-theme:
* Fri Jun 16 2017 Davide Bizzarri – 1.1.2-1
– Fixed rrd-graph link (NTT-8)

ChangeLog neteyeshare:
* Fri Jun 16 2017 Benjamin Groeber – 1.0.0-3
– Fixed wrong permission for directory /data/NetEyeShare/Agents (NSH-3)

ChangeLog nfsen:
* Wed Jun 07 2017 Davide Bizzarri – 1.3.7_neteye1.2.2-1
– Fixed creation of files as root:apache instance of apache:apache (NFSEN-10)

ChangeLog logstash:
* Fri Jun 16 2017 Benjamin Groeber – 1.5.6_neteye1.2.4-1
– Do not overwrite log on each start (NLST-13)

ChangeLog neteye-eventhandler:
* Mon Jun 12 2017 Sandro Santinato – 1.4.18-1
– Fixed bug with not recognized SMSs (NEVHA-40)
* Wed Jun 07 2017 Sandro Santinato – 1.4.17-1
– Fixed bug where “Copy” menu item must be disabled in test mode (NEVHA-28)

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