Blog Entries

21. 03. 2018 MarinovMihail EriZone & OTRS

Process Activity Dialog Links for Common Ticket Actions

OTRS and EriZone are widely used as trouble ticketing systems. They have a rich set of standard common ticket actions used for ticket management. Some common actions are used for ticket classification – “Priority and Services”, “Additional ITSM Fields”, “Queue” – others for role assignment – “Owner”, “Customer” – still others for communication – “Note”,… Read More

19. 03. 2018 Patrick Zambelli Nagios, Nagios-Plugins, NetEye

WMI-based Microsoft Server Monitoring

Configuring Microsoft Servers: Authentication and Permissions Settings In this blog I will provide you a how-to for configuring agentless monitoring for Microsoft Servers or Workstations via WMI. What is WMI?  Windows Management Instrumentation (WMI) is Microsoft’s implementation of an industry-standard approach to accessing management information in an enterprise environment.  WMI uses the industry-standard Common Information… Read More

15. 03. 2018 Giuseppe Di Garbo EriZone & OTRS

EriZone for the Optimization of IT and HR Communication

How important is the communication between IT and HR departments? One of the most complex situations I have to face during consultancy with our customers is the communication between the IT and the HR department. HR personnel have to manage information on new hires, resignations, reassignment and internal travel on a daily basis. Each of… Read More

15. 03. 2018 Alessandro Romboli EriZone & OTRS, NetEye

Microsoft ADFS service and Non-Claims-Aware applications

Microsoft ADFS service is widely used for integrating Web Applications with Microsoft Active Directory. Since Windows Server 2012 R2, it can also integrate Non-Claims-Aware applications. This configuration is very interesting because ADFS can still be the single point of user authentication, and the whole configuration is much easier as a Claims one. Architecture The whole… Read More

13. 03. 2018 Arianna Cunaccia Application Performance Management, Asset Management, EriZone & OTRS, Log Auditing, NetEye, NetEye ITOA

Out Now – The New NetEye & EriZone Training Program

Ready to take your IT process skills beyond the traditional?  Our new training offerings will help you acquire, maintain and improve your knowledge and skills around our solutions.  This year’s training program contains courses for NetEye, EriZone or Alyvix customers and partners, each lasting between 2 and 4 working days. The main focus will be… Read More

07. 03. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.7.opm Typo errors EriZoneServiceDeskEnhancement-5.3.7.opm Radius authentication characters accepted (EZ-743) Put ‘|’ as a separator for multi values in and (EZ-744) EriZoneTheme-5.3.7.opm Error text messages not readable under Ticket Notification Management (WD-546) Wrong width for Date field on customer interface (WD-551) Customer FAQ box bad style (WD-547) CustomerPanelCreateAccount not working (WD-549) Customer-side To field… Read More

07. 03. 2018 Juergen Vigna NetEye, Syslog

Analyze your OpenLDAP Logs

Suppose you have an OpenLDAP Server and you want to analyze what it does.  A good way to do this is to send the logs to NetEye’s LogServer.  Some elements you will see include: – Returned Entries! (ENTRY) – Search Operations! (SEARCH) – Total Connections! (BIND) To do this you need to add a new… Read More

05. 03. 2018 Davide Bizzarri NetEye Updates

NetEye 3.12 Packages Updates

neteye-documentation-3.12.4-1: Bugfix: check_oracle_health error (NP-25) neteye-documentation-3.12.3-1: Improved documentation on Kibana (ND-45) Bugfix: Added note about Business Process Availability to clarify start time (ND-50) Updated information about Agreed Service Times in business services documentation (ND-57) BugFix: Added note about updating repository definitions for passive node (ND-58) Updated Alyvix URLs and file paths (ND-60) neteye-eventconsole-3.2.3-1: Fixed bug… Read More