EriZone – Security Advisory

Posted by on Nov 27, 2017 in EriZone & OTRS, EriZone Security Advisories | 0 comments

A vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems.

This vulnerability takes advantage of a Code injection in Kernel/System/Spelling.pm and is classified with a severity of 8.6 (high).

To guarantee the security of your system, we recommend applying last released patches.

 
For EriZone 5.2:

Via Admin >> Package Manager
Click on “Update repository information” and upgrade the packages strictly in the following sequence:

  • EriZoneCore
  • EriZoneTheme

 

For EriZone 3.6:

Via Admin >> Package Manager
Click on “Update repository information” and upgrade package:

  • EriZoneCore

 

For both systems, after previous procedure use a console to launch following commands:

  • /opt/otrs/scripts/EriZone/erizone.global_makelink
  • /opt/otrs/scripts/EriZone/Permissions.sh
  • /opt/otrs/scripts/EriZone/RestartEriZone.sh

 

Further information regarding this topic can be found on https://www.otrs.com/security-advisory-2017-07-security-update-otrs-framework/

The update on Erizone 5.2 will also fix some other theme bugs.

 


 

Technical details:

  • Date: 2017-11-21
  • Title: Remote code execution
  • Severity: 8.6 high
  • Product: OTRS 3.3.*, EriZone 3.* and EriZone 5.*
  • ID: OSA-2017-07
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EriZone – Security Advisory

Posted by on Sep 21, 2017 in EriZone & OTRS, EriZone Security Advisories | 0 comments

A vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems.

This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk.

To guarantee the security of your system, we recommend applying last released patches.

 
For EriZone 5.2:

Via Admin >> Package Manager
Click on “Update repository information” and upgrade the packages strictly in the following sequence:

  • EriZoneCore
  • EriZoneServiceDeskEnhancement
  • EriZoneTheme

 

For EriZone 3.6:

Via Admin >> Package Manager
Click on “Update repository information” and upgrade package:

  • EriZoneCore

 

For both systems, after previous procedure use a console to launch following commands:

  • /opt/otrs/scripts/EriZone/erizone.global_makelink
  • /opt/otrs/scripts/EriZone/Permissions.sh
  • /opt/otrs/scripts/EriZone/RestartEriZone.sh

 

Further information regarding this topic can be found on https://www.otrs.com/security-advisory-2017-04-security-update-otrs-versions/

The update for Erizone 5.2 will also fix two more bugs.

 


 

Technical details:

  • Date: 2017-09-19
  • Title: Code Injection / Privilege Escalation OTRS
  • Severity: High
  • Product: OTRS 3.3.*, EriZone 3.* and EriZone 5.*
  • ID: OSA-2017-04
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EriZone – Security Advise

Posted by on May 31, 2017 in EriZone & OTRS | 0 comments

It was detected a vulnerability on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS, Erizone 3.x and EriZone 5.x systems

The severity of this vulnerability has been categorized with “high”.

To guarantee the security of your system, we recommend to disable the Installer.pm module.
Modify the file /opt/erizone/otrs/Kernel/Config.pm and insert following lines:

# Security FIX # WP 31.05.2017
delete $Self->{'Frontend::Module'}->{Installer};

This lines has to be inserted directly after the following code block:

# ----------------------------------------------- #
# fs root directory
# ----------------------------------------------- #

$Self->{Home} = '/opt/otrs';

Further information regarding this topic can be found on http://www.cvedetails.com/cve/CVE-2014-9324/

 


 

Technical details:

  • Date: 2017-05-30
  • Title: Installer Routine Vulnerability
  • Severity: High
  • Product: OTRS 3.2.* EriZone 3.* and EriZone 5.*
  • References: CVE-2017-9324
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