NetEye & EriZone User Group: il programma

Posted by on Sep 25, 2017 in EriZone & OTRS, NetEye | 0 comments

UserGroup

NetEye & EriZone User Group

Sfide e opportunità per l’IT Management 4.0

Connectbay, Mantova, Giovedì 19 ottobre 11:00 – 17:00

Vi aspettiamo il 19 ottobre al NetEye & EriZone User Group. L’evento offrirà un’occasione unica a tutti i nostri clienti per scoprire le ultime novità nell’IT System & Service Management, individuare i requisiti necessari per adeguarsi al GDPR (General Data Protection Regulation) e partecipare attivamente alla definizione della fase evolutiva delle nostre soluzioni.

A chi è rivolto l’evento:

A tutti i clienti e utilizzatori di NetEye e EriZone.

Data e location:

  •  Giovedì, 19 ottobre 2017, ore 11:00 – 17:00
  •  Connectbay, via Rita Castagna 1, Mantova

Il programma:

    •  Ecco il programma [PDF]

 

La partecipazione è gratuita e può essere estesa anche ai vostri colleghi. Per registrarsi è sufficiente inviare una email al seguente indirizzo usergroup@wuerth-phoenix.com.
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Our contribution to the “Digital Business Forum”

Posted by on Sep 22, 2017 in EriZone & OTRS, NetEye | 0 comments

Digital Business Transformation has more than ever a strong impact on enterprise business models, the way we work and on how operational processes are faultlessly supported by high availability IT services. Best practices to leverage these changes and transform them into opportunities was the main topic of the “Digital Business Forum”, held last week in Bolzano.

Experts form Microsoft Austria, the Fraunhofer Institute, the University of Bolzano and Würth Phoenix highlighted practical experiences and gave insights on their mid-term market visions to stimulate a new way of doing business. See here a brief video-summary of the event.

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EriZone – Security Advisory

Posted by on Sep 21, 2017 in EriZone & OTRS, EriZone Security Advisories | 0 comments

A vulnerability has been detected on the agent interface of the EriZone – OTRS system. The following is valid for all OTRS 3.3.x, Erizone 3.x and EriZone 5.x systems.

This vulnerability takes advantage of a hole in agent statistics module and has been classified with a “high” risk.

To guarantee the security of your system, we recommend applying last released patches.

 
For EriZone 5.2:

Via Admin >> Package Manager
Click on “Update repository information” and upgrade the packages strictly in the following sequence:

  • EriZoneCore
  • EriZoneServiceDeskEnhancement
  • EriZoneTheme

 

For EriZone 3.6:

Via Admin >> Package Manager
Click on “Update repository information” and upgrade package:

  • EriZoneCore

 

For both systems, after previous procedure use a console to launch following commands:

  • /opt/otrs/scripts/EriZone/erizone.global_makelink
  • /opt/otrs/scripts/EriZone/Permissions.sh
  • /opt/otrs/scripts/EriZone/RestartEriZone.sh

 

Further information regarding this topic can be found on https://www.otrs.com/security-advisory-2017-04-security-update-otrs-versions/

The update for Erizone 5.2 will also fix two more bugs.

 


 

Technical details:

  • Date: 2017-09-19
  • Title: Code Injection / Privilege Escalation OTRS
  • Severity: High
  • Product: OTRS 3.3.*, EriZone 3.* and EriZone 5.*
  • ID: OSA-2017-04
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NetEye & EriZone at it-sa

Posted by on Sep 13, 2017 in EriZone & OTRS, NetEye | 0 comments

Tobias_TrueHeroes_03

Be our guest on the it-sa

Between the 10th and 12th of October, we welcome you at Europe’s largest IT security fair trade, the it-sa in Nuremberg-Germany.

By visiting our stand located in Hall 10.1 – 520, you will get the latest insights on all new functionalities related to NetEye, EriZone and ntop – especially in Cloud and IoT environments.

When and where

Get your free, personal ticket by inserting our special guest-Code A384367 at it-sa.de/Gutschein. We´re looking forward to meet you there!!

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NetEye 3.11 and EriZone 5.2 have been released!

Posted by on Sep 1, 2017 in EriZone & OTRS, NetEye, Release Notes | 0 comments

ReleaseNotes_new

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. These release notes describe the new features and improvements and provide information on how to upgrade.

Please find more details on our corporate webpages by clicking on the following links:

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Non mancare al prossimo NetEye & EriZone User Group

Posted by on Aug 31, 2017 in EriZone & OTRS, NetEye, ntop | 0 comments

UserGroup

NetEye & EriZone User Group

Sfide e opportunità per l’IT Management 4.0

Connectbay, Mantova, Giovedì 19 ottobre 11:00 – 17:00

Siamo lieti di invitarvi il 19 ottobre al NetEye & EriZone User Group. L’evento vi offrirà un’occasione unica per scoprire le ultime novità nell’IT System & Service Management, individuare i requisiti necessari per adeguarsi al GDPR (General Data Protection Regulation) e partecipare attivamente alla definizione della fase evolutiva delle nostre soluzioni.

Read More