Blog Entries

16. 01. 2012 Oreste Attanasio EriZone & OTRS, NetEye

Extending OTRS

The ITIL driven ticketing system OTRS, included in NetEye, comes with a variety of features which alone suite most customers’ needs: the flexibility of the queues system, the user management and the integration possibilities,  together with the ITSM Module makes it an easy-to-adopt product out of the box. Sometimes, though, when the basic features are… Read More