Incident Management with EriZone/OTRS
Incident Management Process in accordance with ITIL® v3 deals with restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…
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