Blog Entries

27. 02. 2015 Nicola Degara EriZone & OTRS, EriZone & OTRS, EriZone & OTRS, Uncategorized, Uncategorized, Uncategorized

New Version of EriZone (3.1.8)

New version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the… Read More

27. 02. 2015 Nicola Degara Uncategorized

EriZone: Neue Version 3.1.8 ab sofort verfügbar

Die neueste Version von EriZone (3.1.8) steht zum Download bereit: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the version… Read More

27. 02. 2015 Nicola Degara Uncategorized

Nuova versione EriZone 3.1.8

New version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the… Read More

27. 02. 2015 NetEye Blog Admin EriZone & OTRS, EriZone & OTRS, NetEye, NetEye

Open Source Conference in Rome

Also this year Würth Phoenix invites you to the Open Source Conference in Rome, which will be held March 31st at the convention center of the Barcelo Aran Mantegna Hotel. At this year’s conference our keynote will be: Log Management & related: more and more we are inundated with requests from the privacy guarantor, new… Read More

27. 02. 2015 NetEye Blog Admin Uncategorized

Vi aspettiamo alla Open Source Conference di Roma il 31 marzo

Anche quest’anno Würth Phoenix vi invita alla Open Source Conference di Roma, che si terrà il 31 marzo presso il centro congressi del Barcelò Aran Mantegna Hotel, in via Andrea Mantegna 130, Roma. Alla conferenza di riferimento del centro Italia, saremo presenti con l’intervento: “Log Management & affini: sempre di più siamo sommersi da richieste… Read More

24. 02. 2015 NetEye Blog Admin Uncategorized

Gestione multicanale dei processi di Help Desk

Siamo lieti di comunicarvi che Würth Phoenix ha stabilito una nuova partnership con Telenia Software S.r.l. una software house italiana con sede a San Bonifacio. L’impresa fondata nel 1994 si occupa dello sviluppo e della commercializzazione di soluzioni di Contact Management. Per migliorare i servizi offerti ai loro clienti, Telenia Software ha deciso di integrare… Read More

24. 02. 2015 NetEye Blog Admin Uncategorized

Multi Channel Management Ihrer Help Desk Prozesse

Hiermit möchte ich Sie über die neue Partnerschaft zwischen Würth Phoenix und dem italienischen Software Haus Telenia Software GmbH informieren. Das 1994 gegründete Unternehmen widmet sich der Entwicklung und der Vermarktung von Contact Management Lösungen. Um die Leistungen, welche das Unternehmen seinen Kunden zur Verfügung stellt zu optimieren, hat Telenia Software beschlossen unsere IT-Service Management Lösung… Read More

24. 02. 2015 NetEye Blog Admin EriZone & OTRS, EriZone & OTRS, EriZone & OTRS, Uncategorized, Uncategorized, Uncategorized

Multi-Channel Management of your Help Desk Processes

This post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox… Read More

24. 02. 2015 NetEye Blog Admin NetEye, NetEye, Real User Experience Monitoring, Real User Experience Monitoring

End User Experience Training in Padua

It often happens that users complain of IT services, especially aout performance and response time. With a traditional monitoring strategy it is not always so immediate to identify the cause of these problems. The proactive identification of potential bottlenecks is therefore a must for a company that wants to increase the usability of the various… Read More

24. 02. 2015 NetEye Blog Admin Uncategorized

End User Experience Training a Padova

Capita spesso che gli utenti si lamentino dei servizi ricevuti, soprattutto dal punto di vista prestazionale e dei tempi di risposta. Non è sempre così immediato con una struttura di monitoraggio tradizionale individuare la causa di tali problematiche. L’identificazione proattiva di potenziali punti deboli è quindi d’obbligo ad un’azienda che voglia aumentare l’usabilità dei vari… Read More

16. 02. 2015 NetEye Blog Admin Uncategorized

Save the date: Die 7. Open Source System Management Conference steht vor der Tür!

Spannende Vorträge, interessante Kontakte, internationale Sprecher – auch 2015 kann die Open Source System Management Conference in Bozen wieder mit einem hochkarätigen Programm aufwarten! Unter der Highlights: ITSM-Mastermind Colin Rudd, Ami DeMartine von Forrester und Open Source Visionär Jan Wildeboer von Red Hat

16. 02. 2015 NetEye Blog Admin Uncategorized

Save the Date: Settima edizione della Open Source System Management Conference

Discussioni coinvolgenti, possibilità di confronto con noti esponenti del settore, relatori di fama internazionale – quest’ anno la Open Source System Management Conference offrirà un programma ricco ed innovativo.  Tra i principali relatori troviamo l’esperto ITSM Colin Rudd, Ami DeMartine della Forrester Research e il visionario Open Source Jan Wildeboer di Red Hat.

16. 02. 2015 NetEye Blog Admin Open Source System Management Conference, Open Source System Management Conference, Uncategorized, Open Source System Management Conference, Uncategorized, Uncategorized

Save the Date: 7th Edition of Open Source System Management Conference

Exciting talks, extensive networking possibilities, international speakers – also in 2015 the Open Source System Management Conference comes up with an impressive program! Some highlights at a glance: ITSM-Mastermind Colin Rudd, Ami DeMartine from Forrester and Open Source visionary Jan Wildeboer from Red Hat

05. 02. 2015 Georg Kostner Uncategorized

Nuova Versione EriZone 3.1.7

La nuova versione EriZone (3.1.7) è disponibile per il download La versione nuova contiene i seguenti miglioramenti:

05. 02. 2015 Georg Kostner EriZone & OTRS, EriZone & OTRS, Uncategorized, Uncategorized

New Version of EriZone (3.1.7)

New version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:

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