Blog Entries

27. 02. 2015 Nicola Degara EriZone & OTRS, Uncategorized

New Version of EriZone (3.1.8)

New version of EriZone (3.1.8) is now available for the download: FEATURES LIST New Parameter to Filter on CustomerTicketSearch based on CustomerGroup: Ticket::Frontend::CompanyTicketAccessGroup New Fields available in iCMDB for GLPI interface: Inventory – Location – Group (manual changes on the CIs definition and import procedure are needed (see notes afterwards for more information); it requires the… Read More

27. 02. 2015 admin EriZone & OTRS, NetEye

Open Source Conference in Rome

Also this year Würth Phoenix invites you to the Open Source Conference in Rome, which will be held March 31st at the convention center of the Barcelo Aran Mantegna Hotel. At this year’s conference our keynote will be: Log Management & related: more and more we are inundated with requests from the privacy guarantor, new… Read More

24. 02. 2015 admin EriZone & OTRS, Uncategorized

Multi-Channel Management of your Help Desk Processes

This post is to communicate our new partnership with the Italian Software House Telenia Software S.r.l.. Founded in 1994 the company is dedicated to develop and market Contact Management Solutions. To improve the service delivered to their customers, Telenia Software shortly decided to integrate our IT-Service Management solution EriZone into their VoIP software plattform TVox… Read More

24. 02. 2015 admin NetEye, Real User Experience Monitoring

End User Experience Training in Padua

It often happens that users complain of IT services, especially aout performance and response time. With a traditional monitoring strategy it is not always so immediate to identify the cause of these problems. The proactive identification of potential bottlenecks is therefore a must for a company that wants to increase the usability of the various… Read More

16. 02. 2015 admin Open Source System Management Conference, Uncategorized

Save the Date: 7th Edition of Open Source System Management Conference

Exciting talks, extensive networking possibilities, international speakers – also in 2015 the Open Source System Management Conference comes up with an impressive program! Some highlights at a glance: ITSM-Mastermind Colin Rudd, Ami DeMartine from Forrester and Open Source visionary Jan Wildeboer from Red Hat

05. 02. 2015 Georg Kostner EriZone & OTRS, Uncategorized

New Version of EriZone (3.1.7)

New version of EriZone (3.1.7) is now available for the download: The new version contains the following enhancements:

04. 02. 2015 admin EriZone & OTRS, NetEye, Real User Experience Monitoring, Uncategorized

Würth Phoenix also at this year’s CeBIT

At this year’s CeBIT, which takes place from 16th to 20th March in Hannover, everything revolves around Open Source IT-System Management. The focus lies on the latest release of NetEye that offers numerous improvements and innovations.