Blog Entries

23. 12. 2016 admin Uncategorized

Marry Christmas and a Happy New Year!

At this special time of year, we give thanks for your trust and loyalty. May the new year bring to you health, happiness and success. We think about those who are facing the difficulties of a tragedy, by giving our donations to support the Red Cross in the reconstruction of the areas in Central Italy,… Read More

22. 12. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Follow-up Agent Notifications

In many cases, agents who are working on a certain ticket need to discuss about the actual issue with other colleagues. EriZone 3.6 that will be shortly released allows adding private notes to a ticket. Since, such notes are for internal use only and of no interest for the customer, they are visible just to… Read More

21. 12. 2016 Davide Bizzarri Development, NetEye

How to Create a GLPI Plugin

Introduction Plugins are used to extend and modify the functions of GLPI. In this tutorial, we will see how to create from scratch a GLPI plugin for cloning Computers . This tutorial presumes that you have basic knowledge of GLPI. Prerequisites GLPI <= 0.85 1. Creating a new plugin Localize the installation folder of GLPI. In our case… Read More

21. 12. 2016 admin NetEye, Real User Experience Monitoring

Review: South Tyrol Free Software Conference 2016

Watch the videos and get the slides of our two talks: Machine Learning and Advanced Statistics for Performance Monitoring and End User Experience Monitoring for Cloud Applications

15. 12. 2016 MarinovMihail EriZone & OTRS

Preview EriZone 3.6: Reduce company ticket view to accessible services

Within EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter… Read More

13. 12. 2016 Davide Bizzarri NetEye, NetEye Updates

Updated Package neteye-glpi-plugin-ocsinventoryng-1.1.2-4 (NetEye 3.8)

ChangeLog  Fixed Bug: Ocsng automatic task stuck after update (NG-28) If you encountered this bug after updated neteye-glpi-plugin-ocsinventoryng go to GLPI > Setup > Automatic actions and click on the action with the name ocsng. Now you will see the same page of the screenshot and if the action is still running (red box in… Read More

13. 12. 2016 Massimo Giaimo NetEye, Open Source System Management Conference, Real User Experience Monitoring

Remote banking monitoring with Alyvix and NetEye

Massimo Giaimo, Senior System & Network Administrator at IBT, shares his experience with Alyvix and NetEye. What are the most recent significant changes in the application monitoring? For decades, IT departments have mainly implemented performance-monitoring strategies through the control of the uptime of the systems. Only in recent years, companies realized that is not sufficient… Read More

01. 12. 2016 Sandro Santinato NetEye, NetEye Updates

Updated Package neteye-glpi-plugin-ocsinventoryng-1.1.2-3 (for NetEye 3.8)

ChangeLog: Added patch 3 to fix bug where Ocsng task stuck after update (NG-28)

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