Blog Entries

30. 11. 2024 Rocco Pezzani Business Service Monitoring, NetEye, Unified Monitoring

The Story of a Strange Business Process

Today I’d like to share a peculiar request I received during one of my recent Consulting Sessions. It’s just a highly specific Business Case, but it led me to wonder: what if I could find a way to generalize it? For now, that’s just a fantasy, but let me tell you the whole story so…

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29. 11. 2024 Fabrizio Dovesi Atlassian, Service Management

The Importance of Being…Informed for Finding Your Way across All Jira Products!

This guide will assist you in determining which Jira products are best suited to cover different organizational management perimeters. What’s the origin of this complexity and why do we need to solve it? It’s relatively straightforward for anyone to perceive the complexities of effectively managing an organization. However, it’s also evident that it would be…

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26. 11. 2024 Valentina Da Rold Atlassian, Development, UI

How to Customize Your Barcode Scanning App (Part 2)

As outlined in Part 1 of this post, I’ll now provide key tips for efficiently customizing the Stratacom Barcode Scanning app. This will involve creating objects and setting up object pickers, thus allowing barcode scans to dynamically connect with and retrieve data from your CMDB. By the end of this post, you’ll have a clear…

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26. 11. 2024 Valentina Da Rold Atlassian, Development, UI, UX

How to Customize Your Barcode Scanning App (Part 1)

As presented in my previous blog post, we identified an opportunity to enhance a project of one of our customers by integrating Stratacom’s Barcode Scanning Solution. This tool is designed to seamlessly integrate with Jira, enabling rapid and precise barcode scanning directly into workflows. By implementing this solution, we’ll enhance operational efficiency, improve data accuracy,…

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25. 11. 2024 Mattia Codato ctf-writeups, Events

WP CTF 2024: Another Successful Edition!

The 2024 edition of the WP CTF has ended, and we are thrilled to announce its resounding success! This year, approximately 80 participants formed teams from across Europe, including Greece, Germany, Austria, and the Netherlands. Staying true to tradition, WP CTF 2024 featured a Jeopardy-style competition with diverse categories such as AI, Cryptography, OSINT, Web,…

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22. 11. 2024 Giuseppe Di Garbo Atlassian, Service Management

Managing Alerts with JSM: Focus on Incident Management – Part 1

Alerts are critical signals that demand immediate attention to minimize disruptions and maintain smooth operations. Proactively managing alerts throughout their lifecycle is key to effective event-driven workflows, incident response, and business continuity. By leveraging alerting tools within Jira Service Management (JSM), teams can detect and resolve incidents faster, improve collaboration, and enhance service reliability. In…

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19. 11. 2024 Franco Federico NetEye

Now It’s Really Easy to Activate OTP for Your Personal NetEye Account

It’s really easy now to activate OTP on your personal account with NetEye with our new authentication method. In the latest 4.38 version of NetEye we’ve introduced a new product to manage authentication (documentation here). In the future thanks to this new product we’ll be able to define the various actions that each user can…

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18. 11. 2024 Lorenzo Bevilacqua Development, Threat Intelligence

Scaling SATAYO: OSINT Research with Apache Airflow

Originally developed as a proof of concept, SATAYO was designed to gather and analyze OSINT (Open Source Intelligence) data on a single machine. Initially, the platform functioned as a single-threaded script, and scaling was only considered later. As SATAYO’s capabilities evolved to meet the needs of more clients and monitor a greater number of domains,…

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14. 11. 2024 Mattia Codato Bug Fixes

NetEye 4 – Security Advisory

Synopsis Important: Icinga2 security update Type/Severity Security Advisory: Critical Topic An update for the package icinga2 is now available for NetEye 4. NetEye Product Security has rated this update as having a security impact of Critical. Common Vulnerability Scoring System (CVSS) base scores provide additional guidance about a vulnerability and give a detailed severity rating….

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14. 11. 2024 Valentina Da Rold Atlassian, Service Management

Take Control of Your Assets from Anywhere with Just a Wave of Your Hand!

Today I want to elaborate on how Jira CMDB (Configuration Management Database) works, and how we successfully integrated it with Stratacom’s Barcode Scanning Solution for Jira Service Management and Assets. The integration of the two should significantly enhance user experience and provide a swift and seamless solution for managing company assets. What Is the Jira CMDB? At its core, the Jira CMDB allows organizations to…

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12. 11. 2024 Alessandro Paoli NetEye

SAP HANA Monitoring

Monitoring the SAP HANA DB consists of executing the check_hana.sh script that uses SAP’s hdbclient SQL client to connect to the HANA DB. Included in the script are queries to HANA to find out its status. Requirements But let’s look at the Configuration steps first. Create a user with the role MONITORING You then need…

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12. 11. 2024 Gianluca Piccolo Bug Fixes

NetEye 4 – Security Advisory

Synopsis Important: GLPI security update Type/Severity Security Advisory: Critical Topic An update for the package glpi is now available for NetEye 4. NetEye Product Security has rated this update as having a security impact of Critical. Common Vulnerability Scoring System (CVSS) base scores provide additional guidance about a vulnerability and give a detailed severity rating….

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08. 11. 2024 Luca Zeni Blue Team, SEC4U, Threat Intelligence

SATAYO And SOC: Exchanging Data For Better Insight

In this post, we’ll explore the synergy between a Cyber Threat Intelligence (CTI) platform and a traditional Security Operations Center (SOC) service. For those interested in the topic, I recommend reading my previous article, where I demonstrated a concrete example of integration between our SIEM and SATAYO, the CTI platform we use in our SOC….

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08. 11. 2024 Reinhold Trocker Log Management, Log-SIEM

Configuring EnvironmentFile for Elastic Agents on NetEye Nodes

When deploying Elastic Agents, the method of installation can affect the configuration of the systemd service file. Specifically, .tgz deployments of Elastic Agents include the line EnvironmentFile=-/etc/sysconfig/elastic-agent in their systemd configuration (elastic-agent.service). However, Elastic Agents installed on NetEye nodes via RPM packages do not include this line in the EnvironmentFile by default. Adding the EnvironmentFile on NetEye Nodes To…

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06. 11. 2024 Davide Sbetti AI, Log-SIEM, Machine Learning, NetEye

The New NetEye User Guide Search: From POC to Production

Hello everyone! As you may remember, a topic I like to discuss a lot on this blog is the Proof of Concept (POC) about how we could enhance search within our online NetEye User Guide. Well, we’re happy to share with you how we’ve further developed the POC, specifically the process outlined in the first…

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