Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to respond appropriately. To tackle this challenge, Jira Service Management has introduced the Customer Sentiment feature, an AI-powered tool that analyzes the customer’s tone to…
Read MoreThis article gives an overview and offers a practical tips to detecting some suspicious activities in Microsoft SQL Server, from configuring audit policies to leveraging Elastic for effective monitoring and threat detection. Introduction Microsoft SQL Server is one of the most widely used relational databases in the enterprise landscape, managing critical data and supporting essential…
Read MoreImportant: GeoMap update Type/Severity NetEye Product Security has rated this update as having a High security impact. Topic An update for the package icingaweb2-module-geomap is now available for NetEye 4. Security Fix for NetEye 4.40 CVSSv3.1: 7.3(High) – CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:H/A:N For a detailed overview of the security issue(s), including the impact, CVSS score, acknowledgments, and other relevant information, please…
Read MoreImportant: Elastic Stack security update (installed with SIEM) Type/Severity NetEye Product Security has rated this update as having a Critical security impact. Topic An update for the package kibana is now available for NetEye 4. Security Fix for NetEye 4.40 CVSSv3.1: 9.9(Critical) – CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:H For a detailed overview of the security issue(s), including the impact, CVSS score, acknowledgments,…
Read MoreUse Case During NetEye Cloud updates we typically have to handle 25+ nodes, updating both OS and Firmware and subsequently rebooting all servers, all without causing downtime. We can of course reboot one node a time, but this would be really time-consuming. The main constraints on reboot are PCS nodes and Elastic layers. In particular…
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