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07. 08. 2019 Luca Buonocunto ITIL

A Roadmap to Continuous Improvement

To ensure quality in your environment you need to constantly improve. Continuous improvement is measuring key quality and other process indices in all areas, and taking actions to improve them. These indices could include process outputs, customer satisfaction scores, design errors, warranty returns, or any of a number of other measures used to characterize a… Read More

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