Blog Entries

22. 08. 2019 Luca Buonocunto ITIL, NetEye ITOA

Understand Data If You Want to Visualize Data

Have you ever thought that the New York Times on an average Sunday contains more information than a Renaissance-era person had access to in his entire lifetime? (Richard Saul Wurman – Information Anxiety) This is what we mean by information overload, and it is especially true when dealing with IT. Performing sophisticated data analysis no…

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07. 08. 2019 Luca Buonocunto ITIL

A Roadmap to Continuous Improvement

To ensure quality in your environment you need to constantly improve. Continuous improvement is measuring key quality and other process indices in all areas, and taking actions to improve them. These indices could include process outputs, customer satisfaction scores, design errors, warranty returns, or any of a number of other measures used to characterize a…

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06. 11. 2018 Luca Buonocunto EriZone & OTRS, ITIL, NetEye

NetEye/EriZone as Enterprise Service Management Governance Enablers

Enterprise service management deals not only with IT processes, but also with interrelated end-to-end business processes.  Its main goal is to put into motion policies crafted by senior management in accordance with a specific governance framework in order to bring value and cost savings across the enterprise.  It is important to note that these policies…

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