Blog Entries

21. 08. 2020 Nicola Degara NetEye, Service Management, SLM, Unified Monitoring

The NetEye and Jira Cloud Ecosystem Is Even More Integrated

Between one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…

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13. 07. 2020 Stefano Bruno NetEye, Service Management, SLM, Unified Monitoring

ITSM Ticketing Integration with NetEye

Increasingly often, monitoring tools are the recipients of the notifications that are sent when problems arise, in order to guarantee the resolution of those problems quickly. In some circumstances, we need to extend the default type of communication that has historically been used: email. In this blog post I will describe how we integrated NetEye…

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10. 10. 2019 Gianluca Piccolo Business Service Monitoring, NetEye, SLM

How To: Creating an SLM Report for Business Processes

In this post we’re going to learn how to create an SLM report for a Business Process. Let’s get started. The concept here is to create a host that contains the checks for the Business Process we want to generate the report for, and then create the report for that host. Prerequisites: NetEye 4.7 or…

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02. 10. 2019 Damiano Chini NetEye, SLM, Unified Monitoring

SLM Report Rendering

The Service Level Management (SLM) module was introduced in NetEye 4.7. Thanks to this module, it is now possible to define customers, service level agreement types and contracts, which permits users to easily manage the agreements they have with their customers in terms of availability of their hosts and services. Tightly coupled with the SLM…

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