Blog Entries

19. 11. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

Our contribution to the SFScon

This year we again took an active part in the South Tyrol Free Software Conference “SFScon”, an annual Italian conference dedicated to new technologies in the field of Open Source and Free Software.  400 participants joined the event, with sessions divided into parallel tracks about “DevOps”, “AI & Analytics”, “Best Practices” and “Data Infrastructure &… Read More

12. 11. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

Our presence at this week´s SFScon

Würth Phoenix will contribute to this week’s South Tyrol Free Software Conference at the NOI Techpark in Bolzano.  Susanne will hold a dedicated speech on Successful Performance Monitoring, focusing on operations analytics [ITOA] and Machine Learning techniques.  A parallel Hackathon contest with different topics to work on, one jury and amazing prizes, will also be… Read More

09. 11. 2018 MarinovMihail EriZone Updates

EriZone 5.6 packages Updates

EriZone-5.6.2.opm EriZoneCore-5.6.2.opm EriZoneTheme-5.6.2.opm Cancel & close window button is not visible for ticket actions when the ticket is unlocked Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone EriZoneCore EriZoneTheme

06. 11. 2018 Luca Buonocunto EriZone & OTRS, NetEye

NetEye/EriZone as Enterprise Service Management Governance Enablers

Enterprise service management deals not only with IT processes, but also with interrelated end-to-end business processes.  Its main goal is to put into motion policies crafted by senior management in accordance with a specific governance framework in order to bring value and cost savings across the enterprise.  It is important to note that these policies… Read More

05. 11. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.6 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.6. Product: EriZone Release Number: 5.6 Release Date: October 31, 2018 Release Type: Minor Previous Release: 5.5 These release notes for EriZone 5.6 describe new features and improvements, and provide information on how to upgrade.Enhancements Upgrade OTRS from 5.0.28 to 5.0.30. Upgrade Grafana… Read More

23. 10. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

Osservatorio Cloud Transformation @ PoliMi

Pointing out the necessity of reviewing and managing the operational workflow and processes within a cloud-based IT asset or infrastructure: See part of our contribution of the “Osservatorio Cloud Transformation” arranged by the Politecnico of Milan.

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22. 10. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

NetEye & EriZone User Group

On the 18th of October, the NetEye and EriZone User Group took place at Villa Cordevigo in Cavaion Veronese. Participants had the opportunity to exchange information and practical experiences in the adoption of our solutions and get insights into the latest product features with a special focus on current topics such the new challenges of monitoring in… Read More

15. 10. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

A review of our it-sa presence

From the 9th to the 11th of October, we presented NetEye and EriZone at Europe’s largest IT security fair trade, the it-sa in Nuremberg, Germany.  In recent years, this trade show has underscored its role as one of the world’s most important IT security exhibitions in Europe. 700 exhibitors from 27 countries, and 14,290 trade… Read More

27. 09. 2018 Mirko Morandini EriZone & OTRS

Creating Tickets from QR-Codes and Asset Numbers

You need to print some training material, but after a few pages the color printer stops and just shows some error code… so what happens next? You phone the IT department, telling them who you are and where you are, guessing which printer it is… possibly the color printer on 3rd floor of the North… Read More

25. 09. 2018 Gabriele Cecco EriZone & OTRS

Be Like Bill. Talk To Your EriZone Consultant.

It’s 16:00 on the first Friday in April Jeff is sitting in his office chair, and responds at the first ring of his CISCO VoIP phone. Bob’s screams come out of the receiver and Jeff instinctively pulls it away from his ear. Bob isn’t satisfied that the tickets opened by his group are always resolved… Read More

21. 09. 2018 Susanne Greiner EriZone & OTRS, NetEye

HackTheAlps Challenge with Würth Phoenix

We are proud to participate as HackTheAlps PlatinSponsor and really curious about what you are going to do to our data! Visual Synthetic Monitoring with Alyvix – User Experience – Enjoy Your Holiday! Most people hate being away from the Internet even when they are on holiday. Many of them might choose a location where… Read More

24. 08. 2018 Karlis Upitis EriZone & OTRS

Images in EriZone notification emails

Images in scalable vector graphics format (SVG) are wonderful!  They’re crispy on retina displays, resizable without losing image quality, and usually take less space.  That means a faster loading time for the web page. But what about SVG in email?  Although web technologies have developed rapidly, HTML-enhanced email is struggling to keep up.  Using SVG… Read More

21. 08. 2018 MarinovMihail EriZone Updates

EriZone 5.5 packages Updates

EriZoneCore-5.5.2.opm EriZoneServiceDeskEnhancement-5.5.2.opm Ticket template based on selected service and category – check template change on new service selection has been enabled EriZoneTheme-5.5.2.opm Logo can be shown in external email notifications with Outlook client. In order to enable that feature create a png/jpeg logo and set Framework >> Frontend::Agent >> AgentLogoEmail config item via Admin >>… Read More

07. 08. 2018 MarinovMihail EriZone & OTRS, EriZone Security Advisories

EriZone – Security Advisory

A vulnerability has been detected on EriZone – OTRS systems. This vulnerability is classified with a severity of 7.2 (high). Further information regarding this topic can be found at https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/ To guarantee the security of your system, we recommend applying last released patches for EriZone 5.5.x, 5.4.x and 5.3.x Via Admin >> Package Manager Click on… Read More

31. 07. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.5 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.5. Product: EriZone Release Number: 5.5 Release Date: July 31, 2018 Release Type: Minor Previous Release: 5.4 These release notes for EriZone 5.5 describe new features and improvements and provide information on how to upgrade.Enhancements Signatures on Mobile Devices – we have integrated human signatures on mobile devices. It’s… Read More

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