Blog Entries

22. 05. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.2.opm EriZoneServiceDeskEnhancement-5.4.2.opm EriZoneTheme-5.4.2.opm QuickTicket Template erroneous warning popup message when templete is disabled for service/categoryUpgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZoneCore EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

18. 05. 2018 admin EriZone & OTRS, NetEye

NetEye customer “beegy” awarded as “Innovator of the year”

The renowned German economic magazine “brand eins” recently honored the most innovative companies in Germany. In the energy and environment sector long lasting NetEye customer “beegy” headquartered in Mannheim is listed on top of the podium. beegy has created a suite of remote-controlled photovoltaic panels, Tesla Powerwalls, and charging points for electric vehicles. These services… Read More

17. 05. 2018 Paolo Lioni EriZone & OTRS, NetEye

Our first “Stay tuned” NetEye & EriZone meeting

Sharing inspiring experiences and exciting news on NetEye and EriZone:  These were the two main ingredients that made our first Stay Tuned meeting a success. With the idea of always keeping our customers up to date on the latest innovations in the IT Service management and monitoring fields, we have organized a roundtable for a… Read More

02. 05. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.4 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.4. Product: EriZone Release Number: 5.4 Release Date: April 30, 2018 Release Type: Minor Previous Release: 5.3 These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade. Enhancements Scalable priority management for activities in Activity Management. This feature enables organizations to… Read More

26. 04. 2018 admin EriZone & OTRS, NetEye

NetEye & EriZone User Group: Presentation review

On the 18th April in Munich the second edition of our German NetEye & EriZone User Group took place at the Microsoft HQ in Munich. The yearly customer event also in its German edition proved to be an important sharing platform for the definition of our solutions’ new evolution phase. What resulted from the presentations and dedicated… Read More

20. 04. 2018 admin EriZone & OTRS, NetEye

Impressions NetEye & EriZone User Group

A big thank you to all participants of this year´s German edition of the NetEye & EriZone user Group.
Find here some first pictures of the event….

13. 04. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.9.opm PrivateTicket on CustomerUserUpdate Event not working correctly (EZ-753) The “possible for” for closed tickets is not considered for email followups EriZoneServiceDeskEnhancement-5.3.9.opm TicketToProcess Event customer process criteria (EZ-751) EriZoneTheme-5.3.8.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone Core EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

04. 04. 2018 admin EriZone & OTRS, NetEye

Don’t miss the upcoming User Group!

Don’t miss your chance to join the coming NetEye & EriZone User Group on April 18th in Munich. It’s our central customer meeting to discuss important issues on new solution developments, to learn about experiences in the adoption of the solutions and to find best practices that suit your business needs. See here the agenda with the… Read More

01. 04. 2018 Gabriele Cecco EriZone & OTRS

Easily Connect EriZone with Power BI Desktop to Create Effective Dashboards

It is said that a picture is worth a thousand words; in the case of data representation, this is even more true. Let’s take a step back and focus on the data. When analyzing or reviewing a ticketing system, it may be that simple questions do not have easy answers.  For example: What are the most… Read More

01. 04. 2018 Luca Buonocunto EriZone & OTRS

Data Breach vs. ITIL Incident and Problem Management Processes

The GDPR legislation that will come into force on May 25, 2018 introduces, among the various obligations of the Holder of the personal data, the reporting of Data Breach events to the privacy Guarantor within 72 hours (and in any case, without delay), where a data breach includes any event concerning the violation of personal… Read More

23. 03. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.8.opm Errors in log due to UserAgentDoNotShowBrowserLinkMessage setting (EZ-748) EriZoneTheme-5.3.8.opm CMDB Dynamic Fields are emptied when attachment is added / removed on customer interface (EZ-749) EriZoneActivityManagement-5.3.1.opm Set dynamic fields before the process is set – satisfy transition action conditions Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the… Read More

21. 03. 2018 MarinovMihail EriZone & OTRS

Process Activity Dialog Links for Common Ticket Actions

OTRS and EriZone are widely used as trouble ticketing systems. They have a rich set of standard common ticket actions used for ticket management. Some common actions are used for ticket classification – “Priority and Services”, “Additional ITSM Fields”, “Queue” – others for role assignment – “Owner”, “Customer” – still others for communication – “Note”,… Read More

15. 03. 2018 Giuseppe Di Garbo EriZone & OTRS

EriZone for the Optimization of IT and HR Communication

How important is the communication between IT and HR departments? One of the most complex situations I have to face during consultancy with our customers is the communication between the IT and the HR department. HR personnel have to manage information on new hires, resignations, reassignment and internal travel on a daily basis. Each of… Read More

15. 03. 2018 Alessandro Romboli EriZone & OTRS, NetEye

Microsoft ADFS service and Non-Claims-Aware applications

Microsoft ADFS service is widely used for integrating Web Applications with Microsoft Active Directory. Since Windows Server 2012 R2, it can also integrate Non-Claims-Aware applications. This configuration is very interesting because ADFS can still be the single point of user authentication, and the whole configuration is much easier as a Claims one. Architecture The whole… Read More

13. 03. 2018 Arianna Cunaccia Application Performance Management, Asset Management, EriZone & OTRS, Log Auditing, NetEye, NetEye ITOA

Out Now – The New NetEye & EriZone Training Program

Ready to take your IT process skills beyond the traditional?  Our new training offerings will help you acquire, maintain and improve your knowledge and skills around our solutions.  This year’s training program contains courses for NetEye, EriZone or Alyvix customers and partners, each lasting between 2 and 4 working days. The main focus will be… Read More

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