Blog Entries

20. 02. 2019 MarinovMihail EriZone & OTRS, EriZone Updates

EriZone 5.6 packages Updates

EriZone-5.6.5.opm EriZoneCore-5.6.5.opm Fixes: – Pressing ‘enter’ after editing a field will Delete Note contact (EZ-791) – Ticket Attributes are automatically populated on GA insert (EZ-790) – DropdownFromDB field not working on AgentTicketMove (EZ-789) – Select does not disappear automatically after choice (EZ-717) – Time units position not uniform between action windows (EZ-788) – Link to… Read More

23. 01. 2019 MarinovMihail EriZone & OTRS, EriZone Updates

EriZone 5.6 packages Updates

EriZone-5.6.4.opm EriZoneCore-5.6.4.opm Fixes: – Edit a note with html comment code in the text don’t work correctly (EZ-784) – CC field emptied on wrong name writing (EZ-785) EriZoneTheme-5.6.4.opm – Empty body quick ticket are not created and no error is displayed (EZ-786) Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done… Read More

14. 12. 2018 MarinovMihail EriZone & OTRS, EriZone Updates

EriZone 5.6 packages Updates

EriZone-5.6.3.opm EriZoneCore-5.6.3.opm Fixes: -Quick ticket remain in Dispatcher queue -Multi select dynamic field could not be emptied -Disable remote db field update on form update EriZoneServiceDeskEnhancement-5.6.1.opm Fixes: -Service comment not displayed on ticket by service EriZoneTheme-5.6.3.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone… Read More

09. 11. 2018 MarinovMihail EriZone Updates

EriZone 5.6 packages Updates

EriZone-5.6.2.opm EriZoneCore-5.6.2.opm EriZoneTheme-5.6.2.opm Cancel & close window button is not visible for ticket actions when the ticket is unlocked Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone EriZoneCore EriZoneTheme

21. 08. 2018 MarinovMihail EriZone Updates

EriZone 5.5 packages Updates

EriZoneCore-5.5.2.opm EriZoneServiceDeskEnhancement-5.5.2.opm Ticket template based on selected service and category – check template change on new service selection has been enabled EriZoneTheme-5.5.2.opm Logo can be shown in external email notifications with Outlook client. In order to enable that feature create a png/jpeg logo and set Framework >> Frontend::Agent >> AgentLogoEmail config item via Admin >>… Read More

01. 06. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.4.opm Configuration for CC customer search field has been added EriZoneTheme-5.4.4.opm Maintenance message layout problem Label issue on DynamicField on AgenTicketZoom Customer view: symbol “::after” not displayed correctly RichText in QuickTicket view wrong on mobile EriZoneJIRA-5.4.1.opm DoNotSplitJIRATicket parameter is not passed to Daemon task EriZoneActivityManagement-5.4.1.opm Priority is not mandatory for AMActivities, so null should be… Read More

22. 05. 2018 MarinovMihail EriZone Updates

EriZone 5.4 packages Updates

EriZoneCore-5.4.2.opm EriZoneServiceDeskEnhancement-5.4.2.opm EriZoneTheme-5.4.2.opm QuickTicket Template erroneous warning popup message when templete is disabled for service/categoryUpgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZoneCore EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

13. 04. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.9.opm PrivateTicket on CustomerUserUpdate Event not working correctly (EZ-753) The “possible for” for closed tickets is not considered for email followups EriZoneServiceDeskEnhancement-5.3.9.opm TicketToProcess Event customer process criteria (EZ-751) EriZoneTheme-5.3.8.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone Core EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages

23. 03. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.8.opm Errors in log due to UserAgentDoNotShowBrowserLinkMessage setting (EZ-748) EriZoneTheme-5.3.8.opm CMDB Dynamic Fields are emptied when attachment is added / removed on customer interface (EZ-749) EriZoneActivityManagement-5.3.1.opm Set dynamic fields before the process is set – satisfy transition action conditions Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the… Read More

07. 03. 2018 MarinovMihail EriZone Updates

EriZone 5.3 packages Updates

EriZoneCore-5.3.7.opm Typo errors EriZoneServiceDeskEnhancement-5.3.7.opm Radius authentication characters accepted (EZ-743) Put ‘|’ as a separator for multi values in TicketAggregatedTime.pm and TicketAggregatedTimeOnline.pm (EZ-744) EriZoneTheme-5.3.7.opm Error text messages not readable under Ticket Notification Management (WD-546) Wrong width for Date field on customer interface (WD-551) Customer FAQ box bad style (WD-547) CustomerPanelCreateAccount not working (WD-549) Customer-side To field… Read More

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