Blog Entries

02. 05. 2018 Charles Callaway EriZone & OTRS, Release Notes

EriZone 5.4 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.4. Product: EriZone Release Number: 5.4 Release Date: April 30, 2018 Release Type: Minor Previous Release: 5.3 These release notes for EriZone 5.4 describe new features and improvements and provide information on how to upgrade. Enhancements Scalable priority management for activities in Activity Management. This feature enables organizations to… Read More

04. 01. 2018 Patrick Zambelli EriZone & OTRS, Release Notes

EriZone 5.3 Release Notes

Welcome to the latest version of our Service Management solution EriZone version 5.3. Product: EriZone Release Number: 5.3 Release Date: December 31, 2017 Release Type: Minor Previous Release: 5.2 These release notes for EriZone 5.3 describe new features and improvements and provide information on how to upgrade. Enhancements Quick ticket creation by image toolbar Customers… Read More

02. 01. 2018 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.12 and EriZone 5.3 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. The latest version of our NetEye Unified Monitoring Solution introduces new Business Priority management, and improvements to asset management, NetEye API, Grafana and GLPI contact integration. On the other hand, EriZone 5.3 includes… Read More

01. 09. 2017 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.11 and EriZone 5.2 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. These release notes describe the new features and improvements and provide information on how to upgrade. Please find more details on our corporate webpages by clicking on the following links: Go to the official… Read More

03. 05. 2017 Patrick Zambelli EriZone & OTRS, NetEye, Release Notes, Release Notes

NetEye 3.10 and EriZone 5.1 have been released!

We are proud to announce the release of new minor versions of our IT System & Service Management solutions NetEye and EriZone. Go to the official  Release Notes of NetEye 3.10 (IT System Management solution) Go to the official Release Notes of EriZone 5.1 (IT Service Management solution)

17. 01. 2017 Patrick Zambelli EriZone & OTRS, Release Notes

EriZone 5 has been released!

EriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the… Read More

17. 01. 2017 MarinovMihail EriZone & OTRS, Release Notes

EriZone 3.6 has been released!

Enhancements Filtered ticket-view for service owner, manager and service watcher: service owners can see only tickets opened of services on which they have the owner role. Restricted company-ticket-view to available services: customer can see only tickets relative to services they were enabled to. [more details here] Filter services shown to agents: realize multi-tenancy based on services…. Read More

06. 05. 2016 MarinovMihail EriZone & OTRS, Release Notes

EriZone 3.5.2 Has Been Released!

Enhancements New postmaster filter for unknown emails: it is possible to assign a CustomerID for unknown emails based on the email domain, and fully configurable. Optionally, also a new customer could be created representing this email address. New Transition action that enables process tickets to copy dynamic field values to a child and back is… Read More

15. 12. 2015 Patrick Zambelli Asset Management, Development, Log Auditing, NetEye, Real User Experience Monitoring, Release Notes, Syslog

NetEye 3.6 and RUE 1.9 Have Been Released!

Effective log auditing, meaningful reports and better integration of the single modules The new version NetEye 3.6 provides some substantial improvements, to respond to specific customer needs, as well as to satisfy the continuously growing requirements in the complex world of IT monitoring. Major investments were made in the fields of reporting and SLA measurement…. Read More

06. 11. 2015 MarinovMihail EriZone & OTRS, Release Notes

EriZone 3.4 Has Been Released!

Major Enhancements Change Evaluation Module A new bunch of features to provide a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes, and on existing and proposed services and IT infrastructure. Budgeting Budget information in terms of operating and capital expenses. Evaluation Evaluation… Read More

29. 05. 2015 Nicola Degara EriZone & OTRS, Release Notes

EriZone 3.3.1 has been released!

Major Enhancements Access Management New possibility to start a new process (process management) from the single Access Management Activity automatically. Example: New Salesman hiring request New laptop (Purchase process <<<) New ERP account (Sales Manager approval <<<) New Phone New iPad Native possibility for EriZone for Single Sign-On Kerberos on Active Directory. New Ticket2Process admin… Read More

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