Blog Entries

25. 03. 2020 Mirko Morandini Service Management

Informing Customers on the EriZone Web Interface

Your web shop is down, a fact that was already reported by your monitoring system.  After two minutes the first customer sends in a ticket, asking if you’re aware of the problem.  And then another 12 customers after him, resulting in 13 quite useless tickets. Or perhaps you have a planned ERP downtime, and you’ve…

Read More

Archive