The Classic Service Dispatcher is a powerful tool to sort tickets into the right center of competence (queue) by looking primarily on the ticket service and the company (customer) who opened the ticket. The new Advanced Service Dispatcher brings full control on the execution order and allows filtering by additional conditions and Regular Expression matching…
Read MoreChangelog: Bugfix: Cache and Metadata index were not cleaned after update (NDOC-1)
Read MoreChangeLog Fixed bug: shutdownMgmt_host.cfg should not contain default ‘parent neteye’ (NSM-3)
Read MoreChangeLog: Use correct rsyslog.pid as PIDFile on EL6 (NRPM-2)
Read MoreChangeLog: Fixed bug where dirty db entries were not detected by db_cleanup.pl (NEREP-80)
Read MoreMajor Enhancements Advanced Service Dispatcher The well-liked Service Dispatcher has got a new ‘Advanced’ mode. Several features have been added to enable finer filtering and allowing to take control over the execution order. This allows having the minimal possible amount of Service Dispatchers for every environment. Filtering Filtering by the value of a specified Dynamic…
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