One practical approach to how the IT function of a global enterprise can govern strategy, manage digital products and services, and deliver work continuously, using a coherent three-layer model based on a hybrid operating model. Building on What We Already Know Running IT in a global enterprise is not a single problem. It is at…
Read MoreConfluence Cloud does not provide a simple native view that lists all spaces with direct links that’s in a format business users can easily consume. The REST API gives you the data, but you still need to filter, paginate, and present it. A practical workaround is to collect all spaces through the v2 Spaces endpoint,…
Read MoreIssue migration between Jira projects can usually be handled in two ways: Migration Within the Same Instance Method 1 This is the simpler case. Main steps: What to check first: Migration Method 2 Between Projects: CSV Export and Import Recently, I found myself working on a specific Jira use case that comes up more often…
Read MoreCustomer feedback provides insights that operational metrics alone cannot capture. Jira Service Management has long offered built-in CSAT surveys, automatically collecting satisfaction ratings through a simple star-based mechanism when tickets are resolved. With the introduction of Native surveys, Atlassian extends these capabilities with a more flexible survey builder supporting multiple questions and richer feedback. While…
Read MoreAutomation is now part of everyday operations. It helps teams move faster, cut down on manual work, and keep processes consistent. But automation only works well if it can be trusted. When something breaks in the background and nobody notices, the consequences can spread quickly. That’s why alert notifications matter. They add a layer of…
Read MoreA practical look at SAFe, LeSS, Scrum@Scale, Disciplined Agile, Nexus, and custom hybrid models for enterprise IT organizations using Jira, Jira Service Management, and Confluence Cloud. Scaling Agile in the Enterprise: The Question Nobody Really Wants to Answer For many organizations, Agile starts small and local. A few teams adopt Scrum, delivery improves, visibility increases,…
Read MoreIntroduction Customer management in Jira Service Management looks simple at first. Users are invited, access is granted, and requests start flowing. That simplicity does not last. As soon as external users increase, access control becomes the real problem, not onboarding. What matters is not how fast users can enter the system, but how clearly their…
Read MoreToday, there are many solutions available for IT asset inventory management, such as GLPI. However, these tools often lead to fragmented data spread across different databases that don’t communicate with each other, except through custom-built interfaces. The Challenge The goal is to centralize data in a single place, increasing the value of the information collected…
Read MoreI recently faced a challenge that many large organizations run into when scaling their use of Atlassian Confluence. I needed to create an automation that would automatically change the page status under specific conditions – for every page created or updated across more than 600 spaces. The Problem Out of the box, Confluence provides a…
Read MorePractical lessons learned from real-world alert routing, automation, and integrations
Read MoreIn the last few months I’ve been delving ever deeper into the Atlassian Forge ecosystem, the serverless platform that allows you to develop apps integrated into Jira, Confluence and other Atlassian cloud products without having to deal with infrastructure, authentication or hosting. The goal? Creating my first Forge app from scratch and understanding its complete…
Read MoreIntroduction As Confluence adoption expands across organizations, automated notifications tend to multiply rapidly. What initially helps collaboration can quickly become a source of frustration: Users feel overwhelmed, important alerts get buried, and attention slowly fades. This is the classic effect of notification fatigue. To tackle this challenge, we designed a more intentional and sustainable automation…
Read MoreOnce upon a time, humanity passed down epic stories and religious texts by memory alone. Entire civilizations relied on oral tradition to preserve their most important knowledge. Fast‑forward a few thousand years, and some companies are still doing the same thing with their procedures and information: trusting that Bob from Accounting… would “just remember it.”…
Read MoreThe current architecture and underlying technologies behind the Atlassian Rovo engine, in light of recent developments The last few months show the path forward If you’ve been following the evolution of AI in recent years, you know changes come fast and often, and even a single year can be much too long an interval to…
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When setting up Jira Service Management (JSM), one of the most fundamental questions administrators face is, “Should we consolidate everything into one giant project, or split our teams into separate projects?”, this choice impacts agent productivity, reporting clarity, portal experience, permission management, SLA differentiation, and workflow control. There is no perfect universal configuration, the right…
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