A quick overview of the new native numerical calculation feature available in Jira systems. It’s something we’ve been waiting for a long time. Introduction The ability to perform calculations within an integrated management system is one of our most requested features. This need is most pressing in large organizations, where such data increasingly forms the…
Read MoreIntroduction Managing a service desk is usually straightforward when a team is small. A request comes in, someone picks it up, and the work gets done. Things become more complicated when the service desk grows, though. Different teams start supporting different services, people work in shifts, some requests require specific skills, and the workload is…
Read MoreWhy Shared Devices Need Dedicated Governance Not every IT asset is assigned to an individual employee. Monitors, docking stations, meeting-room equipment, printers and other devices are often shared across an office or location. Although these assets have no individual owner, they still represent a significant operational and financial value. Without regular verification, they can become…
Read MoreJira Automation can create native issue links inside one site, but the standard link action doesn’t cover issues stored on two separate Atlassian sites. You can work around this limitation by creating reciprocal application links and calling Jira’s remote issue link REST API. The reliable pattern uses one authenticated request for each direction, with a…
Read MoreIn this article, I will show how we automated the creation of customer tickets from relevant NetEye Cloud monitoring events.
Read MoreWhen you have a large request, it’s tempting to turn every step into a sub-task. It makes sense: Each activity is visible, assignable, and trackable. However, there is a downside. Projects can quickly become crowded with work items, navigation becomes heavier, and even simple actions require more administration than they deserve. That’s exactly the situation…
Read MoreOne practical approach to how the IT function of a global enterprise can govern strategy, manage digital products and services, and deliver work continuously, using a coherent three-layer model based on a hybrid operating model. Building on What We Already Know Running IT in a global enterprise is not a single problem. It is at…
Read MoreConfluence Cloud does not provide a simple native view that lists all spaces with direct links that’s in a format business users can easily consume. The REST API gives you the data, but you still need to filter, paginate, and present it. A practical workaround is to collect all spaces through the v2 Spaces endpoint,…
Read MoreIssue migration between Jira projects can usually be handled in two ways: Migration Within the Same Instance Method 1 This is the simpler case. Main steps: What to check first: Migration Method 2 Between Projects: CSV Export and Import Recently, I found myself working on a specific Jira use case that comes up more often…
Read MoreCompany mergers, acquisitions, internal reorganizations, tenant consolidation, or the need to centralize collaboration tools are just some of the reasons organizations undertake a Cloud-to-Cloud migration. When people talk about Atlassian migrations, they’re almost always referring to moving from Server or Data Center to the Cloud. In recent years, however, another scenario has become increasingly common:…
Read MoreCustomer feedback provides insights that operational metrics alone cannot capture. Jira Service Management has long offered built-in CSAT surveys, automatically collecting satisfaction ratings through a simple star-based mechanism when tickets are resolved. With the introduction of Native surveys, Atlassian extends these capabilities with a more flexible survey builder supporting multiple questions and richer feedback. While…
Read MoreAutomation is now part of everyday operations. It helps teams move faster, cut down on manual work, and keep processes consistent. But automation only works well if it can be trusted. When something breaks in the background and nobody notices, the consequences can spread quickly. That’s why alert notifications matter. They add a layer of…
Read MoreA practical look at SAFe, LeSS, Scrum@Scale, Disciplined Agile, Nexus, and custom hybrid models for enterprise IT organizations using Jira, Jira Service Management, and Confluence Cloud. Scaling Agile in the Enterprise: The Question Nobody Really Wants to Answer For many organizations, Agile starts small and local. A few teams adopt Scrum, delivery improves, visibility increases,…
Read MoreIntroduction Customer management in Jira Service Management looks simple at first. Users are invited, access is granted, and requests start flowing. That simplicity does not last. As soon as external users increase, access control becomes the real problem, not onboarding. What matters is not how fast users can enter the system, but how clearly their…
Read MoreToday, there are many solutions available for IT asset inventory management, such as GLPI. However, these tools often lead to fragmented data spread across different databases that don’t communicate with each other, except through custom-built interfaces. The Challenge The goal is to centralize data in a single place, increasing the value of the information collected…
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