Blog Entries

28. 12. 2018 NetEye Blog Admin Uncategorized

Season Greetings from All of Us!

28. 12. 2018 Mirko Morandini EriZone & OTRS

Tickets, Tickets, Tickets, Tickets! (or, How to Create “Good” Tickets)

Tickets, ticket tickets. Tickets tickets ticket (tickets), tickets tickets. Stop! I don’t want to paraphrase Doug Zongker’s celebrated “Chicken” paper and speech (you can find it here https://www.youtube.com/watch?v=yL_-1d9OSdk) that probably had a bigger influence to science than Hugo Ball’s Dadaism poems to culture… Ok, let’s come back to our topic! …Tickets, tickets, tickets! Of course,… Read More

27. 12. 2018 Charles Callaway Development, NetEye

Research & Development – A New User Guide Process (Part 4)

Software grows.  So do software teams.  To avoid getting slow and rusty over time, teams need to constantly assess their progress, improve where they can, and make necessary changes when warranted. The NetEye R&D team is no exception. Back when NetEye was smaller, we wrote documentation when time allowed, typically after new features had already… Read More

27. 12. 2018 Michele Santuari Development, NetEye

Research & Development – Poker Planning (Part 3)

I described in a prior blog post the so-called Backlog which is used not only by the Research & Development team but also by the other teams in the System Integration unit. The Backlog Refinement meeting is focused on the prioritization and re-ordering of tasks, and this activity cannot be achieved without properly estimating effort. In this… Read More

21. 12. 2018 Franco Federico NetEye

How to Monitor Icinga 2 Itself with Icingabeat

NetEye 4 is based on Icinga 2. How can we monitor it? There are several options available; here I choose Icingabeat and test it. Icingabeat is an Elastic Beat that fetches data from the Icinga 2 API and sends it directly to either Elasticsearch or Logstash. In my case, I wanted to send the information… Read More

21. 12. 2018 Giuseppe Di Garbo NetEye

How to Back Up All of Your Grafana Dashboards

Grafana has become one of the most used modules of NetEye.  As many of you know, it’s very easy to export and import individual Grafana dashboards using the existing export functionality via JSON. [1] Unfortunately, there is no quick and easy way to export all dashboards and data sources at once and then implement a… Read More

21. 12. 2018 Gabriele Cecco EriZone & OTRS

Facilities? Make Them Organized!

Speed is not enough Japan, Chiba Prefecture:  A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the… Read More

21. 12. 2018 Gianluca Piccolo NetEye Updates

Updated icingaweb2-module-logmanager, eventhandler and icingaweb2-module-eventhandler for NetEye 4.3

Updated icingaweb2-module-logmanager to version 0.6.2-1 for NetEye 4.3: Fixed: Safed deploy with custom port fails from second attempt (IMLM-101) Updated eventhandler to version 1.7.4-1 for NetEye 4.3: Fixed: The installation does not change /etc/sudoers file. Updated icingaweb2-module-eventhandler to version 1.5.5-1 for NetEye 4.3: Fixed: Commit message does not disappear after commit (IME-46)

21. 12. 2018 Gianluca Piccolo Development, NetEye

NetEye 4 PSR-7 implementation

When talking about data transmission the main thing to take care is that both sides communicate in the same language. The sender must be sure to send only stuff that the receiver can understand. The receiver must know how to interpret the request and to process an intelligible response for the sender. Let me introduce… Read More

20. 12. 2018 Patrick Zambelli Nagios, Nagios-Plugins, NetEye

Microsoft Failover Cluster Monitoring

In today’s critical IT environments, setting up a cluster represents a common approach to increasing the availability of services and applications.  The concept of clustering is a set of independent computers that work together, where if one node fails another node automatically begins to provide services through a process known as failover. To make sure… Read More

20. 12. 2018 NetEye Blog Admin NetEye

The Power of DevOps in the Cloud

How can you preserve software maintainability while continuously releasing new features and improving development process quality? Our NetEye R&D Team answered this with its contribution at a dedicated workshop at the NOI Tech Park in Bolzano, discussing how Agile tools can unleash a team’s creativity and improve software delivery cycle time. The event was organized… Read More

18. 12. 2018 NetEye Blog Admin EriZone & OTRS, NetEye

NetEye & EriZone User Group 2019 – Registration open

Registrations for the German edition of the NetEye & EriZone User Group, taking place on the 10th of April 2019 are open. The program foresees a full-day event comprising best practice presentations and interactive workshops, driving tangible innovation and first hand experiences in working with NetEye and EriZone. The event will take place at Dauphin… Read More

17. 12. 2018 Mirko Morandini EriZone & OTRS

I’ll show you “my Assets”!

“Alexa, please tell me all the devices assigned to me!” – This may not be a frequent request in the life of a service manager (yet). However, giving your customers visibility of the assets registered in their name is a sign of transparency, trust and good organization. But let’s start from the beginning of the… Read More

17. 12. 2018 Valentina Da Rold Development, NetEye

IPL Turns NetEye 4 Development Upside Down

We are witnessing a deep transformation within the NetEye 4 core: Icinga Web 2 will move from the Zend Framework to a totally new library called IPL (Icinga PHP Library).  This change is already underway in the NetEye 4.3 release with the new version of the Director module.  The Icinga team has already partially introduced… Read More

14. 12. 2018 MarinovMihail EriZone & OTRS, EriZone Updates

EriZone 5.6 packages Updates

EriZone-5.6.3.opm EriZoneCore-5.6.3.opm Fixes: -Quick ticket remain in Dispatcher queue -Multi select dynamic field could not be emptied -Disable remote db field update on form update EriZoneServiceDeskEnhancement-5.6.1.opm Fixes: -Service comment not displayed on ticket by service EriZoneTheme-5.6.3.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone… Read More

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