Blog Entries

23. 12. 2016 NetEye Blog Admin Uncategorized

Frohe Weihnachten und einen guten Rutsch ins neue Jahr!

Ihnen und Ihren Liebsten wünschen wir zum Weihnachtsfest besinnliche Stunden und danken zum Jahresende für Vertrauen und Treue. Möge Ihnen das neue Jahr Gesundheit, Glück und Erfolg bringen. Die Menschen in den mittelitalienischen Erdbebengebieten sind nach wie vor auf Hilfe angewiesen. Wir möchten einen Beitrag dazu leisten und gemeinsam mit dem Roten Kreuz den Wiederaufbau… Read More

23. 12. 2016 NetEye Blog Admin Uncategorized, Uncategorized, Uncategorized

Marry Christmas and a Happy New Year!

At this special time of year, we give thanks for your trust and loyalty. May the new year bring to you health, happiness and success. We think about those who are facing the difficulties of a tragedy, by giving our donations to support the Red Cross in the reconstruction of the areas in Central Italy,… Read More

23. 12. 2016 NetEye Blog Admin Uncategorized

Buon Natale e felice anno nuovo!

Mentre l’anno volge ormai al termine, Vi ringraziamo per la Vostra fiducia, augurando a Voi e alla Vostra famiglia dei sereni giorni di festa. Possa il nuovo anno portarVi salute, fortuna e successo. Rivolgiamo il nostro pensiero a coloro che si trovano a dover affrontare le difficoltà di un destino avverso, sostenendo la Croce Rossa… Read More

22. 12. 2016 MarinovMihail Uncategorized

Preview EriZone 3.6: Follow-up Benachrichtigungen zwischen Agents

Im täglichen Arbeitsleben eines Service Desk Mitarbeiters kommt es häufig vor, dass ein Agent der gerade an einem bestimmten Ticket arbeitet, mit anderen Kollegen Informationen austauschen möchte. EriZone 3.6, das in Kürze veröffentlich wird, ermöglicht es daher einem Ticket private Notizen hinzuzufügen. Da solche interne Kommunikationen für den Kunden meist nicht von Interesse sind, ist… Read More

22. 12. 2016 MarinovMihail EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

Preview EriZone 3.6: Follow-up Agent Notifications

In many cases, agents who are working on a certain ticket need to discuss about the actual issue with other colleagues. EriZone 3.6 that will be shortly released allows adding private notes to a ticket. Since, such notes are for internal use only and of no interest for the customer, they are visible just to… Read More

22. 12. 2016 MarinovMihail Uncategorized

Preview EriZone 3.6: Notifiche di follow-up tra agenti

In EriZone ogni ticket viene assegnato a un agent che formalmente sarà il “ticket owner”. Sebbene, il ticket è gestito dall’owner, in alcuni casi potrebbe essere necessario che più agenti siano coinvolti nella elaborazione del ticket. Per garantire lo scambio di informazioni tra gli agent coinvolti, possono essere aggiunti articoli (ticket-article) del tipo “note interne/internal… Read More

21. 12. 2016 Davide Bizzarri Development, Development, Development, NetEye, NetEye, NetEye

How to Create a GLPI Plugin

Introduction Plugins are used to extend and modify the functions of GLPI. In this tutorial, we will see how to create from scratch a GLPI plugin for cloning Computers . This tutorial presumes that you have basic knowledge of GLPI. Prerequisites GLPI <= 0.85 1. Creating a new plugin Localize the installation folder of GLPI. In our case… Read More

21. 12. 2016 Davide Bizzarri Uncategorized

Come creare un plugin per GLPI

Introduzione I plugin servono ad estendere o modificare le funzioni di GLPI. In questo tutorial vedremo come realizzare da zero un semplice plugin per GLPI per clonare un Computer. Questo tutorial presuppone che tu abbia una conoscenza base di GLPI. Requisiti GLPI >= 0.85 1. Creare un nuovo plugin Localizza la cartella di installazione di… Read More

21. 12. 2016 Davide Bizzarri Uncategorized

Tutorial: Erstellen eines GLPI Plugins

Einleitung Plugins werden benötigt um die Funktionen von GLPI auszuweiten oder anzupassen. In diesem Tutorial sehen wir, wie man eine einfaches GLPI Plugin für das Klonen von  Computern erstellt. Für die Umsetzung benötigen Sie Grundlagenkenntnisse zu GLPI. Systemanforderungen GLPI >= 0.85 1. Erstellen des neuen Plugins Greifen Sie auf den Installationsordner von GLPI zu. In unserem Fall… Read More

21. 12. 2016 NetEye Blog Admin Uncategorized

Rückblick: South Tyrol Free Software Conference 2016

Hier finden Sie die Videos und Folien zu unseren beiden Beiträgen: “Machine Learning and Advanced Statistics for Performance Monitoring” und “End User Experience Monitoring for Cloud Applications”

21. 12. 2016 NetEye Blog Admin NetEye, NetEye, NetEye, Real User Experience Monitoring, Real User Experience Monitoring, Real User Experience Monitoring

Review: South Tyrol Free Software Conference 2016

Watch the videos and get the slides of our two talks: Machine Learning and Advanced Statistics for Performance Monitoring and End User Experience Monitoring for Cloud Applications

21. 12. 2016 NetEye Blog Admin Uncategorized

Retrospettiva: South Tyrol Free Software Conference 2016

Ecco i video dei nostri interventi “Machine Learning and Advanced Statistics for Performance Monitoring” e “End User Experience Monitoring for Cloud Applications”

15. 12. 2016 MarinovMihail Uncategorized

Preview EriZone 3.6: Einschränkung der Anzeige von Company-Tickets

In EriZone können die Benutzer über das Self Service Web-Portal alle ihre Tickets im My Tickets View ansehen. Die Tickets der anderen Mitarbeiter desselben Unternehmens können im Company Tickets View ebenfalls eingesehen werden. Um die Sicht der Company-Tickets auf jene zu beschränken, welche einen Service betreffen für den der eingeloggte Mitarbeiter auch berechtigt ist, wird… Read More

15. 12. 2016 MarinovMihail EriZone & OTRS, EriZone & OTRS, EriZone & OTRS

Preview EriZone 3.6: Reduce company ticket view to accessible services

Within EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter… Read More

15. 12. 2016 MarinovMihail Uncategorized

Preview EriZone 3.6: Restrizione della visualizzazione dei ticket aziendali

Con EriZone i clienti possono visualizzare i propri ticket (attarverso “My ticket view”) e tutti i ticket creati da altri collaboratori della loro azienda (attraverso “Company ticket view”) nel customer web self-portal. Per restringere la visualizzazione di questi ticket aziendali in base ai servizi accessibili al cliente, verrà introdotto un nuovo filtro con la versione EriZone… Read More

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