Blog entries by technology: Atlassian

28. 10. 2020 Nicola Degara Business Service Monitoring, Cloud, Icinga Web 2, NetEye, Service Management, SLM, Unified Monitoring

NetEye Incident Response with Atlassian Opsgenie Integration

As an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….

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11. 06. 2021 Valentina Da Rold Development

Research & Development – The Spotify Model

As described in our prior posts (Insights, Backlog, Planning Poker, and Spike), the Research & Development team adopted a full Agile approach about 5 years ago. We try to continuously improve our process, and that’s why we recently attended a new Agile course. It’s a long journey from basic Agile principles to the most innovative…

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23. 12. 2020 Thomas Forrer Development, NetEye

Adopting Pulp 2: A Migration Journey #2

In the previous chapter of this blog post series, we discussed how Würth Phoenix has recently adopted Pulp as its main repository management platform. To briefly recap, Pulp is a free and open-source platform for managing repositories of software packages and artifacts and making them available to a larger audience. The types of packages and…

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13. 12. 2020 Gabriele Cecco Service Management

Monitor Your Project Budget in Jira

Are you managing your projects in Jira and want to control their expenses? HawkBudget could be the application for you, and its 30-day trial is free. Thanks to HawkBudget you can enter a budget target for your project and keep costs related to hours worked and expenses under control. Let’s start! If you’ve never downloaded…

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12. 12. 2020 Gabriele Cecco Service Management

Roadmaps in Jira Software

Are you looking for a solution that allows you to manage issues and projects with Roadmap technology? Jira Software might be right for you, and the interesting thing is that you can try it out for free! In this article I’ll explain how. Choose the combination of Atlassian products that you think will help you…

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27. 10. 2020 Arianna Cunaccia Events

NetEye User Group 2020

Thank you to all the attendees and speakers that joined this year´s virtual NetEye User Group. To relive this year’s event you can watch the registered video on YouTube and see the photo gallery of our backstage. Special thanks also to Icinga and Atlassian for their deeply appreciated sponsorship.

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18. 09. 2020 Valentina Da Rold Development, NetEye

The NetEye Design System

As already mentioned in my previous Blog Post, I would like to present our Design System project, based completely on Vue.js. It’s not just a modern UI component library. The whole purpose of a Design System is to define the design principles, style guide, patterns, content tone, and the rules and specifications of “reusable” components….

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21. 08. 2020 Nicola Degara NetEye, Service Management, SLM, Unified Monitoring

The NetEye and Jira Cloud Ecosystem Is Even More Integrated

Between one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…

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17. 07. 2020 Rocco Pezzani Icinga Web 2, NetEye

How to Integrate NetEye 4 with Jira

Jira Module for Icinga Web 2 As many of you are aware, at the end of 2019 Icinga released the first version of a Jira module for Icinga Web 2. This module gives Icinga Web 2 the ability to query Atlassian Jira Service Desk for issues related to Hosts or Services and, of course, to…

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30. 06. 2020 Gabriele Cecco NetEye, Service Management

Open a Ticket in Jira Service Desk Directly from NetEye 4? Piece of Cake!

Have you ever wanted to open a ticket in Jira Service Desk when NetEye 4 highlights a problem? Here’s a recipe for connecting NetEye 4 to Jira Service Desk Cloud.
Preparation Time:   About 20 minutes
Difficulty:   Easy
Ingredients   …

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30. 03. 2020 Gabriele Cecco Service Management

The Beauty and Power of JQL

In this period of Smart Working I am deepening my study of Atlassian products, in particular Jira Software and Jira Service Desk. One of the things that impressed me most about Atlassian products is the flexibility of the search engine given by the JQL (Jira Query Language). I must say that initially when I saw…

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27. 12. 2018 Michele Santuari NetEye, Unified Monitoring

Research & Development – Planning Poker (Part 3)

I described in a prior blog post the so-called Backlog which is used not only by the Research & Development team but also by the other teams in the System Integration unit. The Backlog Refinement meeting is focused on the prioritization and re-ordering of tasks, and this activity cannot be achieved without properly estimating effort. In this…

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23. 11. 2016 Benjamin Gröber EriZone & OTRS

Research & Development – Insights (Parte 1)

Il team di ricerca e sviluppo (R&D) è il team più grande all’interno della Business Unit System Integration (SI) di Wuerth Phoenix. Siamo responsabili dello sviluppo, manutenzione e della alta qualità di software per i nostri clienti. Inoltre, cooperiamo con il team di Service&Support per supporti di secondo livello. Dalla sua istituzione, il dipartimento SI…

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23. 11. 2016 Benjamin Gröber NetEye, NetEye, NetEye, Unified Monitoring

Research & Development – Insights (Part 1)

The Research and Development team (short R&D) is the largest team in the Würth Phoenix System Integration business unit. Our responsibility is to develop, maintain and deliver high quality software to our customers. We also provide second level support in cooperation with our Service & Support team. In past, the SI department was one of…

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23. 11. 2016 Benjamin Gröber Uncategorized

Research & Development – Insights (Teil 1)

Das Research & Development Team (kurz R&D) ist das größte Team unserer Business Unit. Unsere Verantwortung liegt darin, qualitativ hochwertige Software zu entwickeln, diese an unsere Kunden auszuliefern und zu pflegen. Außerdem stellen wir gemeinsam mit unserem Service & Support Team den 2nd-Level Support zu unseren Lösungen bereit. Die System Integration Business Unit war immer…

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