Blog Entries

23. 10. 2019 Karlis Upitis NetEye, NetEye Updates

Bug Fixes for NetEye 4.8

We fixed a bug where Analytics dashlets were displayed with incorrect heights when mixed with other Icinga2 dashlets. For NetEye 4.8 we updated: icingaweb2 to version: 2.7.1_neteye1.50.2-1

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17. 10. 2019 TobiasGoller Log Management, NetEye, NetEye ITOA

Experiences with Netflow and Machine Learning in Elastic

Some time ago I was able to use the machine learning functionality in Elastic for the first time. I was astonished at how easy it is to use, and how fast it calculates historical data. In my particular case, I loaded Netflow data into the Elastic database. I wanted to use this data to evaluate…

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16. 10. 2019 Michele Santuari NetEye, NetEye Updates

Bug Fixes for NetEye 4.8

We fixed a bug where the Elasticsearch exists query does not properly work because a Search Guard role applies restricted access to one or more fields. For NetEye 4.8 we updated: searchguard-plugin-common searchguard-plugin-common-autosetup elasticsearch-plugin-searchguard elasticsearch-plugin-searchguard-autosetup elasticsearch-plugin-searchguard kibana-plugin-searchguard kibana-plugin-searchguard-autosetup kibana-plugin-searchguard updated to version: 8.0.2-1

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15. 10. 2019 Michele Santuari NetEye, NetEye Updates

Bug Fixes for NetEye 4.8

We fixed the Logstash configurations to allow a template to be applied to Elasticsearch during Logstash’s startup. Moreover, we created a Logstash template to configure the Logstash replica that applies to both single instances and clusters. The new indices matching the pattern logstash-* will automatically configure the replica with the range 0-1 using the index.auto_expand_replicas setting. For NetEye 4.8 we updated: elasticsearch, elasticsearch-autosetup,…

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14. 10. 2019 Charles Callaway NetEye Updates

Bug Fixes for NetEye 4.8

We corrected the installation instructions for the Tornado module. These had remained unchanged from version 4.7 when only the Tornado backend was installed. The updated instructions will also install the Tornado GUI. For NetEye 4.8 we updated: icingaweb2 to version 2.7.1_neteye1.49.0-1

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11. 10. 2019 Valentina Da Rold NetEye Updates

Bug Fixes for NetEye 4.8

Fix error message, adding a more explicit one, for report associated with a Contract with a SLA Type defined with an empty Operational Time. Fix bug related to empty graph in Analytics Dashboard, when changes are applied to services/hosts. For NetEye 4.8 we updated: icingaweb2-module-slm to version 2.1.3-1 icingaweb2-module-analytics to version 1.11.3-1

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10. 10. 2019 Gianluca Piccolo Business Process, NetEye, SLM

How To: Creating an SLM Report for Business Processes

In this post we’re going to learn how to create an SLM report for a Business Process. Let’s get started. The concept here is to create a host that contains the checks for the Business Process we want to generate the report for, and then create the report for that host. Prerequisites: NetEye 4.7 or…

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10. 10. 2019 Andrea Detassis NetEye Updates

Bug Fixes for NetEye 4.8

Fix a dependency bug related to a specific check provided by neteye-plugins. Fixed logrotate definitions that broke the correct execution of logrotate. For NetEye 4.8 we updated: neteye-plugins to version 1.20.2-1 telegraf to version 1.8.1_neteye1.3.1-1 smstools to version 3.1.15_neteye1.0.1-12 tornado to version 0.18.1-1

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08. 10. 2019 Valentina Da Rold NetEye Updates

Bug Fixes for NetEye 4.8

Fix bug where a report looked broken to a user, because of adjustments created by a user with higher permissions. For NetEye 4.8 we updated: icingaweb2-module-slm to version 2.1.2-1

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07. 10. 2019 Valentina Da Rold Development, NetEye

NetEye Performance Analysis

During NetEye development, the R&D team relies on a Continuous Integration system (based on automated tools), that helps us identify errors, gaps and missing requirements, or in other words, that checks whether the actual results match the expected results. Developing high quality software means not only staying on the safe side by finding and correcting…

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04. 10. 2019 Valentina Da Rold NetEye Updates

Bug Fixes for NetEye 4.8

Fix bug where the Event Adjustment “Edit” function allows the user to set start equal to end, creating an event with duration zero. Improvement of error messages in SLM Event Adjustment and of SLM event query for report generation. For NetEye 4.8 we updated: icingaweb2-module-slm to version 2.1.1-3

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03. 10. 2019 Gabriele Cecco EriZone & OTRS

How to Reduce the Open Tickets Number in an IT Service Desk and Live Peacefully

If you think you don’t need to reduce the open tickets number in your Service Desk, ask your Service Desk Manager how many they are. Take care that Open Tickets are all those not closed (in all queues), no cheating! Did you do it? Did the answer surprise you? Then keep reading because this article…

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02. 10. 2019 Mirko Morandini EriZone & OTRS

Integrating EriZone with Monitoring Tools

Two screens for monitoring, ticketing, event management, CRM, project management and Outlook, and at least another two screens for all the applications that you need to manage… that often seems to be the minimum for working efficiently. However, you probably don’t want your office to look like a NASA flight control room… To organize the…

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02. 10. 2019 Damiano Chini Development, NetEye, SLM

SLM Report Rendering

The Service Level Management (SLM) module was introduced in NetEye 4.7. Thanks to this module, it is now possible to define customers, service level agreement types and contracts, which permits users to easily manage the agreements they have with their customers in terms of availability of their hosts and services. Tightly coupled with the SLM…

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02. 10. 2019 Juergen Vigna NetEye, NetEye ITOA

An Overview of Your VMware Environment

Do you have a NetEye server, and want to monitor your VMware ESXi Infrastructure? Nothing easier than that using the InfluxDB and Grafana Modules of NetEye, along with a Telegraf agent to deliver the data into Influx. Starting with version 1.6.x of Telegraf, there’s a plugin for querying for data from a vSphere server, but…

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