Blog Entries

23. 12. 2015 Nicola Degara EriZone & OTRS

“Without data you’re just another person with an opinion” – E. Deming

The Christmas break is coming and with it the desire (… and the need!) to close all the activities of this year before returning in January ready to face the new challenges in 2016! It is now the year’s end and the new year’s budget planning! To know how to properly plan means not only to be prepared… Read More

23. 12. 2015 Juergen Vigna Nagios-Plugins, NetEye

Monitoring of UPS – and now also Energy Stations

An important part of an IT Infrastructure is the UPS and Energy Stations that give the necessary power to your Infrastructure. What you need is Alarms and also longtime data of your UPS and Energy stations. Lately I implemented a new aproach and new plugins for this type of monitoring. While earlier a UPS/ES was… Read More

23. 12. 2015 Juergen Vigna Nagios-Plugins, NetEye

End User Experience Monitoring of Web Application with Sahi

Alyvix, our end user monitoring engine, can be used on any Application, web-browsers included. For Web Applications instead, we use the tool Sahi and for bigger infrastructures SahiPro. These tools are much more performant then Alyvix because they can work inside the DOM of the web-browser. Therefore, they are not dependent on screen images to… Read More

21. 12. 2015 Juergen Vigna NetEye, Real User Experience Monitoring

End-To-End Monitoring presented at the OSMC in Nuremberg

Mid November I had the opportunity to present our End-To-End Monitoring solution Alyvix at the Open Source Monitoring Conference (OSMC) in Nuremberg.

15. 12. 2015 Patrick Zambelli Asset Management, Development, Log Auditing, NetEye, Real User Experience Monitoring, Release Notes, Syslog

NetEye 3.6 and RUE 1.9 Have Been Released!

Effective log auditing, meaningful reports and better integration of the single modules The new version NetEye 3.6 provides some substantial improvements, to respond to specific customer needs, as well as to satisfy the continuously growing requirements in the complex world of IT monitoring. Major investments were made in the fields of reporting and SLA measurement…. Read More

03. 12. 2015 MarinovMihail Log Auditing, NetEye, Syslog

Trace Windows Administrators Login Activities with Safed

Sometimes it is required to trace login/logoff activities of the administrator in order to be compliant with legal guidelines or simply for security reasons (see also our article “What to do with all those logs“). The Safed agent for Windows can be easily configured to collect administrator’s login/logoff. The agent is deployed with some administrator discovery commands,… Read More

01. 12. 2015 Juergen Vigna NetEye, NetEye Updates

Updated neteye mysql 5.5 packages

The MySQL 5.5 packages have been updated to the last fix release 5.5.46 for the CentOS6 x86_64 based NetEye Architecture.

30. 11. 2015 Nicola Degara EriZone & OTRS

BPM and ITIL for a Continual Improvement

The Creation of a Service Portfolio During the Service Strategy in ITIL, before starting with the redaction of a Service Portfolio it is important to obtain a wider overview of the Company Services that are recognized by the Business independently on their state of implementation: No longer offered: where do we come from? Currently active and… Read More

27. 11. 2015 Juergen Vigna Real User Experience Monitoring

Do Users Really Suffer That Much?

Open Source Based Application Performance Monitoring At SFScon 2015 The yearly South Tyrol Free Software Conference SFScon took place on Friday, 13th of November at the TIS Innovation Park in Bolzano. In this occasion, I held a speech about Application Performance Monitoring (APM) using our monitoring engine Alyvix. In this article I just want to provide… Read More

27. 11. 2015 MarinovMihail EriZone & OTRS

Change Evaluation With EriZone 3.4

The new EriZone 3.4 version supports the Change Evaluation process according to ITIL v3 rev.2011. Let’s see briefly what Change Evaluation process is and how it is supported in EriZone. ITIL defines a change as “the addition, modification or removal of anything that could have an effect on an IT service” and the Change Management… Read More

25. 11. 2015 Martin Fischer EriZone & OTRS

Central Data Source: The Practical Implementation of a CMDB

After having identified the importance of the CMDB for all service-oriented companies in my last article, now I would like to look at this topic from a more practice-oriented point of view. Nowadays, illustrating an entire user process within a company can be rather complex. The main cause of this is the interaction of a… Read More

23. 11. 2015 Sandro Santinato NetEye, Network Traffic Monitoring

How Much Bandwidth Do Your IT Services Actually Use?

Nfdump displays the traffic among network devices and thereby allows seeing how much bandwidth is consumed by the single flows. This may be a useful information, but indeed, it is not very meaningful. Since Nfdump just lists the single flows between two ports (including the generated traffic), it is difficult to understand at a glance:… Read More

19. 11. 2015 Stefan Kofler NetEye, NetEye Updates

Updated package neteye-eventhandler-1.4.6-1

Changelog: – Fix missing requirement bug on 64bit (fix NEVHA-6) – Fix bug where Regex with brackets didn’t work correctly (fix NEVHA-11) – Character encoding in Eventhandler email rules (fix NEVHA-4)

06. 11. 2015 MarinovMihail EriZone & OTRS, Release Notes

EriZone 3.4 Has Been Released!

Major Enhancements Change Evaluation Module A new bunch of features to provide a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes, and on existing and proposed services and IT infrastructure. Budgeting Budget information in terms of operating and capital expenses. Evaluation Evaluation… Read More

09. 10. 2015 Martin Fischer EriZone & OTRS

Is a CMDB a Deciding Factor For Service-Oriented Companies?

To keep it short, I could simply answer this question with “Yes”. Regularly, one of the central requirements of service management projects is the introduction/integration of a CMDB. From my experiences gained from customer projects, I can just confirm this. What does this mean in terms of practical application? In this first article, I would… Read More