EriZone-5.6.4.opm EriZoneCore-5.6.4.opm Fixes: – Edit a note with html comment code in the text don’t work correctly (EZ-784) – CC field emptied on wrong name writing (EZ-785) EriZoneTheme-5.6.4.opm – Empty body quick ticket are not created and no error is displayed (EZ-786) Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done…
Read MoreTickets, ticket tickets. Tickets tickets ticket (tickets), tickets tickets. Stop! I don’t want to paraphrase Doug Zongker’s celebrated “Chicken” paper and speech (you can find it here https://www.youtube.com/watch?v=yL_-1d9OSdk) that probably had a bigger influence to science than Hugo Ball’s Dadaism poems to culture… Ok, let’s come back to our topic! …Tickets, tickets, tickets! Of course,…
Read MoreGrafana has become one of the most used modules of NetEye. As many of you know, it’s very easy to export and import individual Grafana dashboards using the existing export functionality via JSON. [1] Unfortunately, there is no quick and easy way to export all dashboards and data sources at once and then implement a…
Read MoreSpeed is not enough Japan, Chiba Prefecture: A blue van with a mustachioed little man on board speeds quickly through the area of the Makuhari Messe I.C. Complex. From a distance, the clerk at the gate, even though already warned via Telegram about the urgency, recognizes him immediately: a bit from the screech of the…
Read MoreRegistrations for the German edition of the NetEye & EriZone User Group, taking place on the 10th of April 2019 are open. The program foresees a full-day event comprising best practice presentations and interactive workshops, driving tangible innovation and first hand experiences in working with NetEye and EriZone. The event will take place at Dauphin…
Read More“Alexa, please tell me all the devices assigned to me!” – This may not be a frequent request in the life of a service manager (yet). However, giving your customers visibility of the assets registered in their name is a sign of transparency, trust and good organization. But let’s start from the beginning of the…
Read MoreEriZone-5.6.3.opm EriZoneCore-5.6.3.opm Fixes: -Quick ticket remain in Dispatcher queue -Multi select dynamic field could not be emptied -Disable remote db field update on form update EriZoneServiceDeskEnhancement-5.6.1.opm Fixes: -Service comment not displayed on ticket by service EriZoneTheme-5.6.3.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone…
Read MoreThis year we again took an active part in the South Tyrol Free Software Conference “SFScon”, an annual Italian conference dedicated to new technologies in the field of Open Source and Free Software. 400 participants joined the event, with sessions divided into parallel tracks about “DevOps”, “AI & Analytics”, “Best Practices” and “Data Infrastructure &…
Read MoreWürth Phoenix will contribute to this week’s South Tyrol Free Software Conference at the NOI Techpark in Bolzano. Susanne will hold a dedicated speech on Successful Performance Monitoring, focusing on operations analytics [ITOA] and Machine Learning techniques. A parallel Hackathon contest with different topics to work on, one jury and amazing prizes, will also be…
Read MoreEriZone-5.6.2.opm EriZoneCore-5.6.2.opm EriZoneTheme-5.6.2.opm Cancel & close window button is not visible for ticket actions when the ticket is unlocked Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone EriZoneCore EriZoneTheme
Read MoreEnterprise service management deals not only with IT processes, but also with interrelated end-to-end business processes. Its main goal is to put into motion policies crafted by senior management in accordance with a specific governance framework in order to bring value and cost savings across the enterprise. It is important to note that these policies…
Read MoreWelcome to the latest version of our Service Management solution EriZone version 5.6. Product: EriZone Release Number: 5.6 Release Date: October 31, 2018 Release Type: Minor Previous Release: 5.5 These release notes for EriZone 5.6 describe new features and improvements, and provide information on how to upgrade. Enhancements Upgrade OTRS from 5.0.28 to 5.0.30. Upgrade…
Read MorePointing out the necessity of reviewing and managing the operational workflow and processes within a cloud-based IT asset or infrastructure: See part of our contribution of the “Osservatorio Cloud Transformation” arranged by the Politecnico of Milan.
Read MoreOn the 18th of October, the NetEye and EriZone User Group took place at Villa Cordevigo in Cavaion Veronese. Participants had the opportunity to exchange information and practical experiences in the adoption of our solutions and get insights into the latest product features with a special focus on current topics such the new challenges of monitoring in…
Read MoreFrom the 9th to the 11th of October, we presented NetEye and EriZone at Europe’s largest IT security fair trade, the it-sa in Nuremberg, Germany. In recent years, this trade show has underscored its role as one of the world’s most important IT security exhibitions in Europe. 700 exhibitors from 27 countries, and 14,290 trade…
Read More