Your web shop is down, a fact that was already reported by your monitoring system. After two minutes the first customer sends in a ticket, asking if you’re aware of the problem. And then another 12 customers after him, resulting in 13 quite useless tickets. Or perhaps you have a planned ERP downtime, and you’ve…
Read MoreStarting in March 2020, Microsoft will release an update which includes hardening measures for LDAP binding. Read the full advisory here: https://portal.msrc.microsoft.com/en-us/security-guidance/advisory/ADV190023 . This affects all of us who still use plain LDAP to perform queries in Active Directory. Starting in March we will be forced to use secure LDAP binding, because AD will deny…
Read MoreAs a Christmas gift, my dear friend and colleague Gabriele presented the EriZone ISMS tool, a specifically customized and configured EriZone to support the documentation of a company’s Information Security Management System based on ISO/IEC 27001. Follow this link to read his post first: https://www.neteye-blog.com/2019/12/use-erizone-to-maintain-and-improve-an-isms-based-on-iso-27001/. In this post I will give more technical details about…
Read MoreThis year my colleague Mirko and I had among our annual goals the use of EriZone to support ISO 27001. The project was not highly detailed, so therefore we felt free to interpret it the way we thought would be most useful for a medium-sized company. Obviously we needed to know exactly what ISO 27001…
Read MoreIf you think you don’t need to reduce the open tickets number in your Service Desk, ask your Service Desk Manager how many they are. Take care that Open Tickets are all those not closed (in all queues), no cheating! Did you do it? Did the answer surprise you? Then keep reading because this article…
Read MoreThese whiteboards with handdrawn swimlanes and lots of apparently randomly placed sticky notes are present nowadays in most developers’ offices. Kanban (Japanese for “signboard”) is however not just a visualization strategy. It originated as a method for production planning, first used at Toyota, and its ideas were adopted for software development 15 years ago. A…
Read MoreDozens of new toy ideas arrive every day at Kenner Toys. Each of them must be evaluated and approved by all three partners: the brothers Huey (the Marketing Manager), Dewey (the Sales Manager) and Louie (the Finance Manager). They often travel to remote places around the world so it is Uncle Donald who must verify…
Read MoreSome time ago, a customer told me about his need to produce, via EriZone, a summary document containing the data collected in the ticket dynamic fields. One way to do this is to take advantage of the EriZone Ticket Notification Module. Using the native editor in the notification module, I created an HTML table and…
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