Machine learning and anomaly detection are being mentioned with increasing frequency in performance monitoring. But what are they and why is interest in them rising so quickly? From Statistics to Machine Learning There have been several attempts to explicitly differentiate between machine learning and statistics. It is not so easy to draw a line between…
Read MoreEvery so often I get asked whether it is possible to integrate Active Directory Users and Groups with NetEye. Until now my answer has always been that it is possible to use AD via its LDAP functionality as an authentication backend, and that you may manually add each AD user one-by-one to NetEye. I was…
Read MoreChangelog Fixed different SLA values between SLA and SLA Year section (NEREP-190) Fixed bug where report title should have a default tag (NEREP-198)
Read MoreChangeLog: Fixed errors during neteye start (NEVHA-46)
Read MoreChangeLog: Fixed: import of BP with service/serviceinstance/host with special characters (NMONARCH-86)
Read MoreUsually, during a new EriZone implementation, we are not just implementing “simple” Incident Management, but also defining processes to standardize existing procedures within the company. Investing time now in the implementation of a standardized process will pay dividends later, especially in the case of multilevel authorizations or other workflows where the ticket needs to follow…
Read MoreService desk systems are of great importance to most IT departments. They are used to manage not only incidents and service requests, but also for authorizations and the management of internal projects. Moreover, data obtained from an ITSM system can be used for time accounting, invoicing and cost estimates. Finally, yet importantly, tickets and their…
Read MoreWhether you are responsible for your company’s Network Operations Center (NOC), or you are just generally interested in the topic of infrastructure monitoring, this article will be of interest to you. We built the Action Launchpad module for NetEye to simplify the execution of remote commands (proactive actions). When resolving some anomaly you find yourself…
Read MoreIf you don’t work in the field of IT service management, you might suppose that a service desk, and especially an IT service desk, is something quite standard… having similar services and a similarly structured support staff structures across all companies. However, despite having (apparently) a very similar goal and trying to follow a common…
Read More“Is there any way to speed up opening new tickets?” This is a typical question new EriZone customers ask during project implementation. The reason is quite obvious: If you have a large Service Desk team that is opening several hundred tickets each day, every second counts. Especially in situations where the resolution time is critical,…
Read MoreIcinga Web 2 is a powerful PHP framework for web applications in a clean, minimal design. It’s fast, responsive, accessible and easily extensible with modules. It can be installed quickly and easily from packages found in the official package repositories (see the resource links at the bottom of this blog post). Besides the global configuration…
Read MoreDoing my work as monitoring consultant, I often have to monitor Nutanix systems on customer site. Nutanix is a integrated systems vendor that produces a hyper-converged storage system called “Virtual Computing Platform”. It is quiet easy to monitor the Nutanix system and with NetEye you will be able to get the best results and visualization possibilities….
Read MoreChangeLog neteye-api: * Tue Jun 20 2017 Benjamin Groeber – 1.8.4-1 – Fixed possible segmentation fault during SOAP request in multi backend environments ChangeLog neteye-syslogview: * Fri Jun 16 2017 Davide Bizzarri – 3.4.13-1 – Fixed update of Logstash config when new groups created (NSV-74) * Wed May 31 2017 Sandro Santinato – 3.4.12-1 –…
Read MoreAfter a long test phase today we released a new version of our NetEye base OS packages, which is CentOS 6.9. It provides various bug fixes and improvements. For a change log see CentOS 6.9 Release Notes. There are no problems for customers continuing using CentOS 6.8.
Read MoreNetwork traffic keeps becoming more and more heterogeneous. In many cases, it is not enough to monitor a system as we have done in the past. Here I will present the key ingredients according to Würth Phoenix for successful state of the art performance monitoring and proactive analysis of those applications that are critical for…
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