Effective log auditing, meaningful reports and better integration of the single modules The new version NetEye 3.6 provides some substantial improvements, to respond to specific customer needs, as well as to satisfy the continuously growing requirements in the complex world of IT monitoring. Major investments were made in the fields of reporting and SLA measurement….
Read MoreSometimes it is required to trace login/logoff activities of the administrator in order to be compliant with legal guidelines or simply for security reasons (see also our article “What to do with all those logs“). The Safed agent for Windows can be easily configured to collect administrator’s login/logoff. The agent is deployed with some administrator discovery commands,…
Read MoreThe MySQL 5.5 packages have been updated to the last fix release 5.5.46 for the CentOS6 x86_64 based NetEye Architecture.
Read MoreThe Creation of a Service Portfolio During the Service Strategy in ITIL, before starting with the redaction of a Service Portfolio it is important to obtain a wider overview of the Company Services that are recognized by the Business independently on their state of implementation: No longer offered: where do we come from? Currently active and…
Read MoreOpen Source Based Application Performance Monitoring At SFScon 2015 The yearly South Tyrol Free Software Conference SFScon took place on Friday, 13th of November at the TIS Innovation Park in Bolzano. In this occasion, I held a speech about Application Performance Monitoring (APM) using our monitoring engine Alyvix. In this article I just want to provide…
Read MoreThe new EriZone 3.4 version supports the Change Evaluation process according to ITIL v3 rev.2011. Let’s see briefly what Change Evaluation process is and how it is supported in EriZone. ITIL defines a change as “the addition, modification or removal of anything that could have an effect on an IT service” and the Change Management…
Read MoreAfter having identified the importance of the CMDB for all service-oriented companies in my last article, now I would like to look at this topic from a more practice-oriented point of view. Nowadays, illustrating an entire user process within a company can be rather complex. The main cause of this is the interaction of a…
Read MoreNfdump displays the traffic among network devices and thereby allows seeing how much bandwidth is consumed by the single flows. This may be a useful information, but indeed, it is not very meaningful. Since Nfdump just lists the single flows between two ports (including the generated traffic), it is difficult to understand at a glance:…
Read MoreChangelog: – Fix missing requirement bug on 64bit (fix NEVHA-6) – Fix bug where Regex with brackets didn’t work correctly (fix NEVHA-11) – Character encoding in Eventhandler email rules (fix NEVHA-4)
Read MoreMajor Enhancements Change Evaluation Module A new bunch of features to provide a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes, and on existing and proposed services and IT infrastructure. Budgeting Budget information in terms of operating and capital expenses. Evaluation Evaluation…
Read MoreTo keep it short, I could simply answer this question with “Yes”. Regularly, one of the central requirements of service management projects is the introduction/integration of a CMDB. From my experiences gained from customer projects, I can just confirm this. What does this mean in terms of practical application? In this first article, I would…
Read MoreIT service providers with several customers want to monitor the performance of their customer’s IT infrastructure, as also companies with several branch offices want to. The former are facing a particular challenge, namely the monitoring of components, which are not directly, or via VPN, connected. The monitoring of remote locations (locations without direct connection (VPN,…
Read MoreWith the idea to get out more from the netflow data fetched by Nfdump and with special needs of our customers, we added some new and useful functionalities to make Nfdump even more interesting and useful for your network traffic analysis. First of all, Nfdump is a collection of tools to collect and process netflow…
Read MoreSome impressions of the 2015 edition The annual event dedicated to NetEye and EriZone users was held last Thursday in Cavaion Veronese, near the Garda Lake. The exchange of experiences among users and the collection of new proposals for future improvements were the main objectives of the day.
Read MoreTwo new packages have been published to overcome the following two vulnerabilities of the OTRS framework on which EriZone is based: Security Advisory 2015-02: Scheduler Process ID File Access Security Advisory 2015-01: Vulnerability in OTRS iPhoneHandle interface allows user with valid session privilege escalation The packages have been published for the EriZone releases 3.1, 3.2 and 3.3…
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