Jon ‘”Maddog” Hall will hold the keynote at the Open Source System Management Conference on the 10th of April. We asked him about his opinion on the real advantages of Open Source apart from licensing and why he sees himself as “different” from any other Open Source people. Some call you an IT or Open Source legend. Is…
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects and seeing Michael in one of his unique “live performances”? Then feel free to register at the OSSMC 2014. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center…
Read MoreOne of the main challenge in the IT monitoring is the ability to execute complex web service tests to obtain objective KPI able to evaluate the end user experience. As every company we also needed to control our web applications such as the Exchange 2013, our Service Desk solution EriZone powered by OTRS, our reporting…
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects? Then feel free to register at the conference. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center Four Points by Sheraton Bolzano Free registration
Read MoreThe NetEye Plugins packages has been updated with this fixes/enhancements: – Fix for check_ftp.pl directory checking and active/passive ftp mode – Small output fix in check_vmware_HostHardwareHealthInfo.sh – Added check_vmware_api as new plugin which should substitute check_esx4.pl
Read MoreIn this post I would like to introduce you an interesting feature of EriZone (powered by OTRS) – named Ticket CC. Briefly, EriZone agents and customers are now able to select through the customer and agent web portals other customers with the same CustomerID as the customer of the ticket and/or agents with ‘wr’ permissions…
Read MoreVideo live-stream from the CeBIT: the End User Experience with the Open Source project Al’exa. The live presentation had been already held. The download version will be available soon. We’ll keep you up to date.
Read MoreThe first two days at this year’s CeBIT: See some impression from our stand.
Read MoreWould you like to understand the potential of the ITIL processes implemented with EriZone/OTRS ? Or do you want to deepen your knowledge in the End User Experience monitoring? Or are you curious to know what will be the future development of Nagios as an open project ? On April 11th, at the Würth Phoenix…
Read MoreChangeLog: – Permit spaces in Host-name while renaming
Read MoreThe NetEye Plugins packages has been updated with this enhancements: – Added new plugin check_linus_cpus.sh for checking single cpu usage on linux – Added new plugin check_mssql_health for checking MS-SQL Server
Read MoreWie bereits angekündigt wird am 12. März Georg Al’exa auf der CeBIT vorstellen, das ausgehend von einer horizontalen Messung der Auslieferungsperformance die Leistungsqualität aus dem Blickwinkel des Anwenders überprüft. Wer nicht vor Ort in Hannover ist – die Präsentation wird via Livestream auf unserm Blog übertragen. Einfach am Mittwoch um 11.30 einloggen. Auf Wunsch können Sie auch eine Reminder-Mail unter…
Read MoreChangeLog: – added Source-IP column in PDF report generation
Read MoreIncident Management Process in accordance with ITIL® v3 deals with restoring unexpectedly degraded or disrupted services (incidents) to users as quickly as possible, in order to minimize business impact. EriZone, based on OTRS, is ITIL compliant and supports fully the Incident Management process. An incident can be registered by the customers using the Self Service portal,…
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