The new EriZone 3.4 version supports the Change Evaluation process according to ITIL v3 rev.2011. Let’s see briefly what Change Evaluation process is and how it is supported in EriZone. ITIL defines a change as “the addition, modification or removal of anything that could have an effect on an IT service” and the Change Management…
Read MoreAfter having identified the importance of the CMDB for all service-oriented companies in my last article, now I would like to look at this topic from a more practice-oriented point of view. Nowadays, illustrating an entire user process within a company can be rather complex. The main cause of this is the interaction of a…
Read MoreMajor Enhancements Change Evaluation Module A new bunch of features to provide a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes, and on existing and proposed services and IT infrastructure. Budgeting Budget information in terms of operating and capital expenses. Evaluation Evaluation…
Read MoreTo keep it short, I could simply answer this question with “Yes”. Regularly, one of the central requirements of service management projects is the introduction/integration of a CMDB. From my experiences gained from customer projects, I can just confirm this. What does this mean in terms of practical application? In this first article, I would…
Read MoreSome impressions of the 2015 edition The annual event dedicated to NetEye and EriZone users was held last Thursday in Cavaion Veronese, near the Garda Lake. The exchange of experiences among users and the collection of new proposals for future improvements were the main objectives of the day.
Read MoreTwo new packages have been published to overcome the following two vulnerabilities of the OTRS framework on which EriZone is based: Security Advisory 2015-02: Scheduler Process ID File Access Security Advisory 2015-01: Vulnerability in OTRS iPhoneHandle interface allows user with valid session privilege escalation The packages have been published for the EriZone releases 3.1, 3.2 and 3.3…
Read MoreIf you are one of our Italian customers, don’t miss the opportunity to participate in the upcoming NetEye and EriZone User Group. During the fifth edition of the User Group you will discover the highlights and the future strategy of our solutions and you will have the chance to define the new features for the future releases….
Read MoreA new version of erizone-plugin-glpi rpm is available! Bug Fixing: The interface now ignores all installed softwares on “Retired>%” and “Expired>%” Computers The rpm is now available for NetEye 32 and 64 bit.
Read MoreUnderstanding the real meaning of the service catalogue by the customers is the first challenge I usually meet during the implementation of an ITSM solution. It is not always so clear for the customers the distinction with the product catalogue and they often misunderstand the major component and essential part of the definition, the service…
Read MoreThe NetEye & EriZone UserGroup offers opportunity to learn about the innovations and the future strategy of the solutions, to exchange experiences and propose new areas of improvements. The NetEye and EriZone customers will provide use cases by underlying the needs and potentials. Würth Phoenix will finally present the highlights the latest released versions.
Read MoreFor those of you who do not know, WÜRTHPHOENIX EriZone is an open source IT Service Management solution based on OTRS. It allows to efficiently and effectively manage all the internal and external incidents and service requests as well as to improve the delivery of the IT services, by increasing the customer satisfaction. WÜRTHPHOENIX EriZone…
Read MoreIf you are an Italian NetEye or EriZone customer, don’t miss the opportunity to participate in the NetEye & EriZone User Group, which will take place on Thursday 1 October from 10.30 to 17:30 at the Tenuta Preella Lamberti in Cavaion Veronese (VR).
Read MoreMajor Enhancements Access Management New possibility to start a new process (process management) from the single Access Management Activity automatically. Example: New Salesman hiring request New laptop (Purchase process <<<) New ERP account (Sales Manager approval <<<) New Phone New iPad Native possibility for EriZone for Single Sign-On Kerberos on Active Directory. New Ticket2Process admin…
Read MoreA new version of erizone-plugin-glpi rpm is available! Major Features: Data-Export definition for GLPI Contracts Data-Export definition for Warranty information Data-Export definition for Contract association with Computer, Monitor, Software,Network, Printer, Phone and Devices Bug fixing With EriZone 3.3.0, with the new version of iCMDB interface, the contracts and the relationships with the referred configuration item…
Read MoreInterview with David Boucha from SaltStack
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