GLPI 12 is feature-ready, with general availability scheduled for October 7, 2026. Don’t expect any relevant visible changes on the general asset and ticketing interface. The important changes are quite specific to single functionalities: a completely modernized Knowledge Base, session management and data privacy, sudo mode, group-managed OLAs, accessibility fixes, some dashboard enhancements, and the new API v3.
Read MoreOnce upon a time, humanity passed down epic stories and religious texts by memory alone. Entire civilizations relied on oral tradition to preserve their most important knowledge. Fast‑forward a few thousand years, and some companies are still doing the same thing with their procedures and information: trusting that Bob from Accounting… would “just remember it.”…
Read MoreIn the world of customer support, efficiency is key. And what could be more efficient than a system that allows customers to find answers on their own, and agents to solve problems in record time? The answer is the integration between Jira Service Management (JSM) and Confluence, Atlassian’s knowledge base. The Benefits of Integration JSM…
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