Impressions NetEye & EriZone User Group
A big thank you to all participants of this year´s German edition of the NetEye & EriZone user Group.
Find here some first pictures of the event….
Blog Entries
Automatic NetEye Business Process Creation with the New BP API
In recent weeks I had the opportunity to test the release candidate of the new NetEye BP API. This new API allows you to create and update NetEye Business Processes over the Perl API. Especially when used in large NetEye environments, it was often difficult to create a large number of business processes by hand…
Read MoreEriZone 5.3 packages Updates
EriZoneCore-5.3.9.opm PrivateTicket on CustomerUserUpdate Event not working correctly (EZ-753) The “possible for” for closed tickets is not considered for email followups EriZoneServiceDeskEnhancement-5.3.9.opm TicketToProcess Event customer process criteria (EZ-751) EriZoneTheme-5.3.8.opm Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the following sequence: EriZone Core EriZoneServiceDeskEnhancement EriZoneTheme Remaining EriZone packages
Read MoreAdding Your Own Documentation to NetEye with DokuWiki
Wouldn’t it be great to have quick access to your favorite pages in the NetEye documentation? To make customized thumbnail pages of your most frequent screenshots? To create your own alternative documentation index with categories reflecting your mindset? To add your own notes, comments, or FAQ with pointers into the existing NetEye documentation? That would…
Read MoreIntroducing New Automated Tests
The development of a software solution requires automated quality control to deliver a better customer experience. Our Unified Monitoring solution is based on a best-of-breed approach using tried-and-trusted open source tools. In our vision, the development processes should deliver integrated solutions through automated systems which manage not only the building and verification of the software…
Read MoreHow to Deploy NRPE on CentOS 7 with Ansible
Introduction When you need to monitor multiple machines, it’s a lot of work to install each machine manually. Instead, you want to run just a single command, or click a few buttons, to configure all those machines at once, and then keep them updated over time. This can be achieved with a bash script, so…
Read MoreWürth Phoenix @ GrafanaConEu 2018
Ever since Version 3.8, Grafana and InfluxDB have been integrated into NetEye. This step was undertaken for many reasons. First of all, we wanted to give several metrics a nicer look; second, we wanted to make it possible for our customers to play around with their data, so they could start from predefined templates without…
Read MoreDon’t miss the upcoming User Group!
Don’t miss your chance to join the coming NetEye & EriZone User Group on April 18th in Munich. It’s our central customer meeting to discuss important issues on new solution developments, to learn about experiences in the adoption of the solutions and to find best practices that suit your business needs. See here the agenda with the…
Read MoreEasily Connect EriZone with Power BI Desktop to Create Effective Dashboards
It is said that a picture is worth a thousand words; in the case of data representation, this is even more true. Let’s take a step back and focus on the data. When analyzing or reviewing a ticketing system, it may be that simple questions do not have easy answers. For example: What are the most…
Read MoreData Breach vs. ITIL Incident and Problem Management Processes
The GDPR legislation that will come into force on May 25, 2018 introduces, among the various obligations of the Holder of the personal data, the reporting of Data Breach events to the privacy Guarantor within 72 hours (and in any case, without delay), where a data breach includes any event concerning the violation of personal…
Read MoreMulti-Level Dashboarding with Grafana – Use Case: NetEye ITOA | Alyvix
Data collection is one of the key steps when you want to analyze the current state of your network, system or application in terms of performance. Data visualization is another: even the most sophisticated data collection cannot help you solve problems if it is visualized poorly. Nowadays a single visualization is often not enough since…
Read MoreUsing NATS (Streaming) as a Backbone for Flexible Microservice Architectures
Last week I was happy to hear that NATS had been adopted by the Cloud Native Computing Foundation, following the example of other popular projects such as Kubernetes, Prometheus, gRPC, and many more. NATS is a powerful, scalable, asynchronous “pub-sub” message broker written in Go. It provides a simple protocol that allows us to build…
Read MoreEriZone 5.3 packages Updates
EriZoneCore-5.3.8.opm Errors in log due to UserAgentDoNotShowBrowserLinkMessage setting (EZ-748) EriZoneTheme-5.3.8.opm CMDB Dynamic Fields are emptied when attachment is added / removed on customer interface (EZ-749) EriZoneActivityManagement-5.3.1.opm Set dynamic fields before the process is set – satisfy transition action conditions Upgrade packages via Admin >> Package Manager. The upgrade procedure must be done STRICTLY in the…
Read MoreProcess Activity Dialog Links for Common Ticket Actions
OTRS and EriZone are widely used as trouble ticketing systems. They have a rich set of standard common ticket actions used for ticket management. Some common actions are used for ticket classification – “Priority and Services”, “Additional ITSM Fields”, “Queue” – others for role assignment – “Owner”, “Customer” – still others for communication – “Note”,…
Read MoreWMI-based Microsoft Server Monitoring
Configuring Microsoft Servers: Authentication and Permissions Settings In this blog I will provide you a how-to for configuring agentless monitoring for Microsoft Servers or Workstations via WMI. What is WMI? Windows Management Instrumentation (WMI) is Microsoft’s implementation of an industry-standard approach to accessing management information in an enterprise environment. WMI uses the industry-standard Common Information…
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