OTRS and EriZone are widely used as trouble ticketing systems. They have a rich set of standard common ticket actions used for ticket management. Some common actions are used for ticket classification – “Priority and Services”, “Additional ITSM Fields”, “Queue” – others for role assignment – “Owner”, “Customer” – still others for communication – “Note”,…
Read MoreConfiguring Microsoft Servers: Authentication and Permissions Settings In this blog I will provide you a how-to for configuring agentless monitoring for Microsoft Servers or Workstations via WMI. What is WMI? Windows Management Instrumentation (WMI) is Microsoft’s implementation of an industry-standard approach to accessing management information in an enterprise environment. WMI uses the industry-standard Common Information…
Read MoreHow important is the communication between IT and HR departments? One of the most complex situations I have to face during consultancy with our customers is the communication between the IT and the HR department. HR personnel have to manage information on new hires, resignations, reassignment and internal travel on a daily basis. Each of…
Read MoreMicrosoft ADFS service is widely used for integrating Web Applications with Microsoft Active Directory. Since Windows Server 2012 R2, it can also integrate Non-Claims-Aware applications. This configuration is very interesting because ADFS can still be the single point of user authentication, and the whole configuration is much easier as a Claims one. Architecture The whole…
Read MoreReady to take your IT process skills beyond the traditional? Our new training offerings will help you acquire, maintain and improve your knowledge and skills around our solutions. This year’s training program contains courses for NetEye, EriZone or Alyvix customers and partners, each lasting between 2 and 4 working days. The main focus will be…
Read MoreEriZoneCore-5.3.7.opm Typo errors EriZoneServiceDeskEnhancement-5.3.7.opm Radius authentication characters accepted (EZ-743) Put ‘|’ as a separator for multi values in TicketAggregatedTime.pm and TicketAggregatedTimeOnline.pm (EZ-744) EriZoneTheme-5.3.7.opm Error text messages not readable under Ticket Notification Management (WD-546) Wrong width for Date field on customer interface (WD-551) Customer FAQ box bad style (WD-547) CustomerPanelCreateAccount not working (WD-549) Customer-side To field…
Read MoreSuppose you have an OpenLDAP Server and you want to analyze what it does. A good way to do this is to send the logs to NetEye’s LogServer. Some elements you will see include: – Returned Entries! (ENTRY) – Search Operations! (SEARCH) – Total Connections! (BIND) To do this you need to add a new…
Read Moreneteye-documentation-3.12.4-1: Bugfix: check_oracle_health error (NP-25) neteye-documentation-3.12.3-1: Improved documentation on Kibana (ND-45) Bugfix: Added note about Business Process Availability to clarify start time (ND-50) Updated information about Agreed Service Times in business services documentation (ND-57) BugFix: Added note about updating repository definitions for passive node (ND-58) Updated Alyvix URLs and file paths (ND-60) neteye-eventconsole-3.2.3-1: Fixed bug…
Read MoreJobScheduler is an Open Source solution for enterprise-level workload automation. It is used to launch executable files and shell scripts, and to run database procedures automatically. JobScheduler stores all information in a back-end database management system. As you may know, Würth Phoenix is an official partner of the German company SOS Berlin, the creator of…
Read MoreThe coming NetEye & EriZone User Group will take place on April the 18th in Munich. As in the past editions attendees will have the opportunity to get involved, share and be inspired, gaining insights from NetEye and EriZone customers and learn how to best use an integrated IT Service and System Management approach. The…
Read MoreAfter deploying and configuring F5 network gear in your company, your next step will be to monitor these new devices. Depending on your monitoring solution, integrating your F5 network equipment can range from simple to complex. Maybe you need to search around for the various MIB files to get the optimal monitoring parameters, or perhaps…
Read MoreBoth EriZone and NetEye 4 are capable to work on Android or iOS mobile devices. As many of you already known, mobile browsers work differently from their desktop version and could happen that your application works flawlessly on desktop, but something is broken on mobile. What can you do in this case to understand the…
Read MoreAs we do every year, we participated again this year at FOSDEM, the largest conference on free and open source software in Europe. Apart from having really nice conversations and grabbing many stickers 🙂 , we attended many very inspiring talks this year, too.
Read MoreIf you have an Elasticsearch Database like the one in the NetEye Elastic Stack Module then you are surely interested in integrating this information into your Monitoring environment. To do this, use this new plugin: check_elasticsearch_query # /data/neteye/usr/lib/nagios/plugins/local/check_elasticsearch_query –help Check a count of number of events fount in elasticsearch over a query and timeframe Usage:…
Read MoreEriZone is mainly used as an (IT) SM tool to manage incidents, service requests and changes, and to document the assignment and return of devices. However, a ticket system like EriZone can also support other processes – for example, those that need to provide structured documentation. In fact, many standards require reporting risks or other…
Read More