ChagneLog: Load neteye configuration from file to prevent overwrite of configuration during updates (NEAPI-104) Fixed bug where we got no BackendId if Backend is missing in section (NEREP-145) Fixed authentication error in Report Scheduling for NetEye Reports (NEREP-148)
Read MoreChangeLog: Fixed calculation of ‘Insufficient Data’ – Availability with Timeperiods (NMONARCH-41) Handling restored event_corrections in DB from Backup (NEREP-149)
Read MoreEriZone has evolved over the last years, becoming a comprehensive Service Management solution to address enterprise requirements. The most significant enhancements of the latest version regard the areas of Service Level Management and Service Catalogue Management, as well as the introduction of new functionalities to automate and reuse processes and activities. Besides technical extensions, the…
Read MoreThe most significant enhancements of the latest NetEye version regard the area of Business Service Monitoring. Moreover, the IT Operations Analytics module based on InfluxDB and Grafana is now integrated to the standard delivery of NetEye.
Read MoreEnhancements Filtered ticket-view for service owner, manager and service watcher: service owners can see only tickets opened of services on which they have the owner role. Restricted company-ticket-view to available services: customer can see only tickets relative to services they were enabled to. [more details here] Filter services shown to agents: realize multi-tenancy based on services….
Read MoreIn EriZone, processes that require the involvement of multiple responsible persons and different competence centers are often implemented by using the concept of child ticket. Child tickets are independent tickets that are created from and linked to their so-called parent tickets. Depending on the specific use case, it is possible to copy data and properties…
Read MoreAt this special time of year, we give thanks for your trust and loyalty. May the new year bring to you health, happiness and success. We think about those who are facing the difficulties of a tragedy, by giving our donations to support the Red Cross in the reconstruction of the areas in Central Italy,…
Read MoreIn many cases, agents who are working on a certain ticket need to discuss about the actual issue with other colleagues. EriZone 3.6 that will be shortly released allows adding private notes to a ticket. Since, such notes are for internal use only and of no interest for the customer, they are visible just to…
Read MoreIntroduction Plugins are used to extend and modify the functions of GLPI. In this tutorial, we will see how to create from scratch a GLPI plugin for cloning Computers . This tutorial presumes that you have basic knowledge of GLPI. Prerequisites GLPI <= 0.85 1. Creating a new plugin Localize the installation folder of GLPI. In our case…
Read MoreWatch the videos and get the slides of our two talks: Machine Learning and Advanced Statistics for Performance Monitoring and End User Experience Monitoring for Cloud Applications
Read MoreWithin EriZone, customers can visualize their own tickets (though “My Tickets” view) and all the tickets created from other employees of their company (though “Company Tickets” view) in the Customer Web Self-Service Portal. In order to restrict the view to those company tickets, which concern the available services for the logged customer, a new filter…
Read MoreChangeLog Fixed Bug: Ocsng automatic task stuck after update (NG-28) If you encountered this bug after updated neteye-glpi-plugin-ocsinventoryng go to GLPI > Setup > Automatic actions and click on the action with the name ocsng. Now you will see the same page of the screenshot and if the action is still running (red box in…
Read MoreMassimo Giaimo, Senior System & Network Administrator at IBT, shares his experience with Alyvix and NetEye. What are the most recent significant changes in the application monitoring? For decades, IT departments have mainly implemented performance-monitoring strategies through the control of the uptime of the systems. Only in recent years, companies realized that is not sufficient…
Read MoreChangeLog: Added patch 3 to fix bug where Ocsng task stuck after update (NG-28)
Read MoreEriZone 3.6, which will be released at the end of this year, comes up with some enhancement concerning the budget management module.
Read More