This tecnical documentation should highlight an issue you may find when monitoring a Drive on a Windows machine. The value of occupied space is reported as perfdata and interpreted by the perfgraph. The result is a graph showing the occupational situation of the partition. The issue I am describing, may occur when the partition grows…
Read MoreNew version of EriZone (3.0.2) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: Company Backend Filter functionality ( HOT !!! – filter customer visibility through role<->group configuration) Editor plugin for cut & paste and drag & drop improvement (compatibility FF, Chrome, IE10+) ACL…
Read MoreNew version of EriZone (3.0.1.57) is now available for the download: The new version contains a lot of major fixes and the following major enhancements: TicketTo Process Split of column From/Title in ticket overview Autotime unit counter Full compatibility of responsive customer interface with Internet Explorer 8 UPGRADING PROCEDURE
Read MoreAdministrators of networks, which consist of a huge number of hosts, are often facing time management problems. Frequently, specific services have to run on more than just one host, consequently those services have to be copied from one host to one or more other hosts. To save as much time as possible we expanded the…
Read MoreA new hotfix for the EriZone Access Management package is available for immediate download. Major issues have been resolved: therefore we suggest the upgrade for all the EriZone 3 systems The upgrade procedure is described in this post.
Read MoreA new upgrade for WÜRTHPHOENIX EriZone 3 is out now! The upgrade is compatible only for WÜRTHPHOENIX EriZone 3.0.x
Read MoreBuongiorno a tutti, sono Patrick Zambelli, senior consultant NetEye presso Würth Phoenix. Dal 5 al 7 agosto organizziamo un training a Padova che è dedicato agli amministratori IT, che utilizzano NetEye o che hanno l’intenzione di usarlo. Le tematiche trattate saranno: Struttura e funzionalità di NetEye e Nagios Event handler Action Launchpad per l’esecuzione di…
Read MoreSometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now…
Read MoreWithin organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)
Read MoreNetEye 3.5 will permit you the automatic recognition and administration of all your network devices. Through the implementation of an interface between the two existing modules GLPI (asset management solution within NetEye) and NeDi (network discovery) we were able to facilitate the overall asset management. This interface was realized as a standard GLPI Plugin. So…
Read MoreMonitoring a company’s virtual machines and hosts is essential to ensure high performance at all times. To monitor VMware VSphere, an appropriate benchmarking combined with alarm-based actions is required to avoid that the administrator misses the existence of possible performance issues or lack of capacity. Thanks to the well-running NetEye SNMP Trap Eventhandler, NetEye users…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreOn one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreHave you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…
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