Blog Entries

27. 11. 2015 Juergen Vigna Real User Experience Monitoring

Wie sehr leiden unsere User wirklich?

Application Performance Monitoring auf Open Source Basis auf der SFScon 2015 Am Freitag, 13. November fand im TIS Innovation Park die alljährliche South Tyrol Free Software Conference SFScon statt. Im Zuge dieser Veranstaltung habe ich einen Vortrag zum Thema Application Performance Monitoring mit Alyvix gehalten. Hier ein kleiner Rückblick für all jene die im TIS nicht live dabei sein…

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27. 11. 2015 Juergen Vigna Events, Real User Experience

Do Users Really Suffer That Much?

Open Source Based Application Performance Monitoring At SFScon 2015 The yearly South Tyrol Free Software Conference SFScon took place on Friday, 13th of November at the TIS Innovation Park in Bolzano. In this occasion, I held a speech about Application Performance Monitoring (APM) using our monitoring engine Alyvix. In this article I just want to provide…

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27. 11. 2015 MarinovMihail Uncategorized

Change Evaluation con EriZone 3.4

La nuova versione di EriZone 3.4 supporta il processo di ITIL v3 rev. 2011 di Change Evaluation. Vediamo brevemente in cosa consiste questo processo e come è stato implementato in EriZone. ITIL v3 rev. 2011 definisce un Change– “Cambiamento” come “un aggiunta, modifica o rimozione di qualsiasi cosa che potrebbe avere effetto su un servizio…

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27. 11. 2015 MarinovMihail Uncategorized

Change Evaluation: Der ITIL-Prozess in EriZone 3.4

Die kürzlich releaste Version EriZone 3.4 unterstützt einen weiteren Prozess nach ITIL v3 rev. 2011 – den Prozess Change-Evaluierung (Change Evaluation, kurz CE). Im ersten Teil dieses Artikels, werde ich zusammenfassen wie Change Evaluation in der Theorie definiert ist, um anschließend erklären zu können wie dieser Prozess in der neuesten Version von EriZone unterstützt wird.

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27. 11. 2015 MarinovMihail Service Management

Change Evaluation With EriZone 3.4

The new EriZone 3.4 version supports the Change Evaluation process according to ITIL v3 rev.2011. Let’s see briefly what Change Evaluation process is and how it is supported in EriZone. ITIL defines a change as “the addition, modification or removal of anything that could have an effect on an IT service” and the Change Management…

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25. 11. 2015 Martin Fischer EriZone & OTRS

Central Data Source: l’applicazione pratica di un CMDB

Dopo aver identificato l’importanza del CMDB per le aziende orientate ai servizi nel mio ultimo articolo su questo blog, ora desidero porre l’attenzione su un argomento più pratico. Oggi rappresentare un intero processo utente all’interno di un’azienda può essere abbastanza complesso. Il principale motivo sussiste nell’iterazione di una varietà di aree business diverse e la…

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25. 11. 2015 Martin Fischer EriZone & OTRS

Zentrale Datenquelle: Der Einsatz einer CMDB in der Praxis

Nachdem ich in meinem letzten Artikel über die Wichtigkeit der CMDB für service-orientierte Unternehmen geschrieben habe, möchte ich dieses Thema nun aus einem etwas praxis-orientierterem Gesichtspunkt beleuchten. Die Abbildung eines Userprozesses innerhalb eines Unternehmens kann heutzutage ziemlich komplex sein. Ursache hierfür ist das Zusammenspiel vieler verschiedener Unternehmensbereiche und die Vielfalt der zu bewältigenden Aufgaben. Versuchen…

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25. 11. 2015 Martin Fischer Service Management

Central Data Source: The Practical Implementation of a CMDB

After having identified the importance of the CMDB for all service-oriented companies in my last article, now I would like to look at this topic from a more practice-oriented point of view. Nowadays, illustrating an entire user process within a company can be rather complex. The main cause of this is the interaction of a…

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23. 11. 2015 Sandro Santinato NetEye

Wie viel Bandbreite nutzen einzelne IT-Dienste?

Nfdump bildet den Traffic zwischen Netzwerkgeräten ab und ermöglicht es zu erkennen wie viel Bandbreite die einzelnen Datenflüsse nutzen. An sich ist diese Information zwar nützlich aber leider nicht sonderlich aussagekräftig. Da Nfdump lediglich die einzelnen Flows zwischen zwei Ports (inkl. generiertem Traffic) auflistet, ist es schwierig auf einen Blick zu verstehen: Zu welchem Dienst…

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23. 11. 2015 Sandro Santinato NetEye, Unified Monitoring

How Much Bandwidth Do Your IT Services Actually Use?

Nfdump displays the traffic among network devices and thereby allows seeing how much bandwidth is consumed by the single flows. This may be a useful information, but indeed, it is not very meaningful. Since Nfdump just lists the single flows between two ports (including the generated traffic), it is difficult to understand at a glance:…

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23. 11. 2015 Sandro Santinato NetEye

Quanta banda utilizzano effettivamente i vostri servizi IT?

Nfdump mostra il traffico attraverso i dispositivi di rete e consente di visualizzare quanta banda è utilizzata per ogni singolo flusso. Questa potrebbe essere apparentemente un’informazione utile, ma in realtà, non è così significativa, infatti Nfdump elenca solamente i singoli flussi tra due porte (incluso il traffico generato) perciò è difficile capire a prima vista:…

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19. 11. 2015 Stefan Kofler NetEye

Updated package neteye-eventhandler-1.4.6-1

Changelog: – Fix missing requirement bug on 64bit (fix NEVHA-6) – Fix bug where Regex with brackets didn’t work correctly (fix NEVHA-11) – Character encoding in Eventhandler email rules (fix NEVHA-4)

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19. 11. 2015 Stefan Kofler Downloads / Release Notes, NetEye

Updated package neteye-eventhandler-1.4.6-1

Changelog: – Fix missing requirement bug on 64bit (fix NEVHA-6) – Fix bug where Regex with brackets didn’t work correctly (fix NEVHA-11) – Character encoding in Eventhandler email rules (fix NEVHA-4)

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19. 11. 2015 Stefan Kofler NetEye

Updated package neteye-eventhandler-1.4.6-1

Changelog: – Fix missing requirement bug on 64bit (fix NEVHA-6) – Fix bug where Regex with brackets didn’t work correctly (fix NEVHA-11) – Character encoding in Eventhandler email rules (fix NEVHA-4)

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06. 11. 2015 MarinovMihail Downloads / Release Notes, Service Management

EriZone 3.4 Has Been Released!

Major Enhancements Change Evaluation Module A new bunch of features to provide a consistent and standardized means of determining the performance of a service change in the context of likely impacts on business outcomes, and on existing and proposed services and IT infrastructure. Budgeting Budget information in terms of operating and capital expenses. Evaluation Evaluation…

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