La nuova versione NetEye 3.5 permette il rilevamento automatico di tutti i dispositivi della vostra rete. Tramite l’implementazione di un’interfaccia tra la soluzione per l’asset management di NetEye (GLPI) e il network discovery (NeDi), siamo in grado di automatizzare l’amministrazione del vostro hardware. Abbiamo realizzato l’interfaccia come un plugin GLPI standard, in modo da consentire…
Read MoreNetEye 3.5 will permit you the automatic recognition and administration of all your network devices. Through the implementation of an interface between the two existing modules GLPI (asset management solution within NetEye) and NeDi (network discovery) we were able to facilitate the overall asset management. This interface was realized as a standard GLPI Plugin. So…
Read MoreDie Überwachung der virtuellen Maschinen und Hosts eines Unternehmens, ist ausschlaggebend um deren angemessene Performance zu garantieren. Zur Überwachung von VMware VSphere ist es ratsam, passende Schwellenwerte zu setzten und diese mit, auf Alarmen basierenden, Reaktionen zu verbinden. So kann verhindert werden, dass dem Administrator, eventuelle Leistungseinschränkungen oder Kapazitätsengpässe entgehen. Dank des NetEye SNMP Trap…
Read MoreMonitoring a company’s virtual machines and hosts is essential to ensure high performance at all times. To monitor VMware VSphere, an appropriate benchmarking combined with alarm-based actions is required to avoid that the administrator misses the existence of possible performance issues or lack of capacity. Thanks to the well-running NetEye SNMP Trap Eventhandler, NetEye users…
Read MorePer poter garantire un’alta prestazione dei sistemi, è necessario di effettuare un monitoraggio adeguato. Per il monitoraggio di VMware VSphere è raccomandata la definizione di soglie in combinazione con l’impostazione di allarmi corrispondenti. In questo modo può essere assicurato che l’amministratore si accorga di eventuali problemi di performance o di capacità. Poiché il NetEye SNMP…
Read MoreDienstleistungsunternehmen verwenden Ticketsysteme (wie z.B. OTRS, EriZone) um Kundenanfragen nachvollziehbar zu bearbeiten. Verträge und Kostenstellen werden hingegen im ERP System (z. B. SAP, MS Dynamics AX, NAV) verwaltet. Diese Aufteilung wirft die Frage auf, wo der Service Mitarbeiter nun seinen Zeitaufwand erfassen soll. Im Ticketsystem oder im ERP System, oder gar in beiden? Im ERP…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreOn one hand, service companies use ticketing systems (as OTRS, EriZone etc.) to handle customer requests in a comprehensible way, on the other hand, contracts and cost centers are managed in the company’s ERP system (as SAP, MS Dynamics AX, NAV, Infor). In such cases, one might ask where employees of the service desk should…
Read MoreGran parte delle società di servizi utilizzano sistemi di gestione ticket (come p.es. OTRS, EriZone) per elaborare le richieste della loro clientela in modo comprensibile. Contratti e centri di costo vengono invece gestiti nel sistema gestionale (come ad es. SAP, MS Dynamics AX, NAV). Questa ripartizione pone la questione dove i collaboratori del servizio di…
Read MoreTalvolta nelle organizzazioni IT dove il supporto si occupa sia del Service Desk che dei nuovi progetti, non si tiene nella dovuta considerazione la differenza tra un Incident ed un Problem. Nella maggior parte dei casi, infatti, quando si verifica un incident (spesso risolvibile con una sequenza di comandi da parte di un amministratore di…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreSometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreAvete mai utilizzato gli emoticons per esprimere il vostro stato d’animo? Ebbene, in molti paesi del globo così come in Italia esiste la possibilità di fornire il proprio indice di gradimento attraverso degli emoticons per valutare i vari servizi offerti dalla pubblica amministrazione. Una procedura semplice ed immediata, che consiste nel dare un voto attraverso…
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