Blog Entries

22. 05. 2014 Nicola Degara Service Management

Evaluate the customer satisfaction with the emoticons in EriZone

Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…

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22. 05. 2014 Nicola Degara Uncategorized

Evaluate the customer satisfaction with the emoticons in EriZone

Have you ever used the emoticons to express your mood? Well, in many countries around the globe there is the opportunity to evaluate the various services offered by the public administration through the usage of the emoticons . A simple and quick procedure, which consists in giving a vote through three smiley faces: a smiling,…

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21. 05. 2014 Patrick Zambelli NetEye

Nuova procedura di ShutDown Management in NetEye

Nella nuova versione 3.5 di NetEye, che verrà rilasciata a breve, è stato implementato il modulo “Shut Down Management” per gestire la configurazione delle procedure di spegnimento automatico in un data center. Cercherò di fornirvi un semplice esempio per farvi capire le potenzialità e la necessità di questa funzionalità. Per esempio, se ci sono problemi…

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21. 05. 2014 Patrick Zambelli NetEye

New Shut Down Management module in NetEye 3.5

In the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there…

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21. 05. 2014 Patrick Zambelli NetEye

NEU: Shutdown-Management Modul in NetEye 3.5

In Kürze veröffentlichen wir die neue NetEye Version 3.5, welche einige neue Features beinhaltet. Eine der Neuerungen ist das sogenannte Shutdown-Management Modul, welches das Konfigurieren eines automatisierten Shutdown-Prozesses Ihres Rechenzentrums ermöglicht. Den Nutzen und das Potenzial dieses neuen Moduls möchte ich Ihnen anhand eines einfachen Beispiels aufzeigen: Sollt es zu Problemen im Bereich der Stromversorgung…

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14. 05. 2014 MarinovMihail Asset Management

Integrazione tra OTRS e OCS Inventory

OTRS è un configuration management system (CSM), compatibile con gli standard descritti in ITIL© v3, che possiede un proprio CMDB per la gestione dei configuration Items (CI) coinvolti nei processi ITIL. OTRS implementa i processi di Service Asset e Configuration Management per garantire che gli asset necessari per erogare i servizi vengano propriamente controllati e…

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14. 05. 2014 MarinovMihail Asset Management, Service Management

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…

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14. 05. 2014 MarinovMihail Asset Management

CMDB integration between OTRS and OCS Inventory

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & Configuration Management process to ensure that the assets required to deliver services are properly controlled, and that reliable information about those assets is…

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12. 05. 2014 Thomas Forrer Downloads / Release Notes, NetEye

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

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12. 05. 2014 Thomas Forrer NetEye

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

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12. 05. 2014 Thomas Forrer NetEye

Updated package neteye-syslogview-search-1.2.16-1

changeLog: – added Source IP in CSV export

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12. 05. 2014 Juergen Vigna NetEye

Updated neteye-plugins package version 1.9.2

The NetEye Plugins package has been updated with this fixes: – Fix check_perfdata for multiple RRD’s mode of PNP – Add Used CPU option to check_cpu.py

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12. 05. 2014 Juergen Vigna Downloads / Release Notes, NetEye

Updated neteye-plugins package version 1.9.2

The NetEye Plugins package has been updated with this fixes: – Fix check_perfdata for multiple RRD’s mode of PNP – Add Used CPU option to check_cpu.py

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12. 05. 2014 Juergen Vigna NetEye

Updated neteye-plugins package version 1.9.2

The NetEye Plugins package has been updated with this fixes: – Fix check_perfdata for multiple RRD’s mode of PNP – Add Used CPU option to check_cpu.py

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08. 05. 2014 Arianna Cunaccia NetEye

NetEye e EriZone alla Open Source Conference di Padova

Si è conclusa ieri la Open Source Conference di Padova a cui abbiamo partecipato in qualità di espositori. Andrea, durante il suo intervento, ha delineato i punti di forza di una strategia Open Source per la gestione dei servizi informatici attraverso l’adozione di NetEye e EriZone. Le soluzioni di IT System & Service Management presentate…

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