Oft ist es wichtig zu wissen ob die USB-Ports eines Servers benutzt wurden und falls ja, welche Operationen durchgeführt wurden. Mit der neuen Version des Safed Agent 1.7.0 ist es möglich USB-Ports für Windows Vista 2008 und höhere Versionen, zu überwachen. Der Agent kann WMI-Event-Notifikationen, welche die Zielinstanz „Win32_PnPEntity“ betreffen, empfangen. Die Events der Klassen…
Read MoreSometimes, especially for security reasons, it is important to know if the USB ports of a server have been used and what kind of operation has been carried out. Well, with the new version 1.7.0 of the Safed agent it is possible to monitor the USB ports for Windows Vista 2008 and later versions. Now…
Read MoreUnternehmen welche nach ITIL Standards arbeiten, also über einen gut organisierten Service Desk mit 1st, 2nd und 3rd-Level-Support verfügen, benötigen die Möglichkeit Tickets an Spezialisten eines jeweils höheren Service-Levels weiterzuleiten (zu eskalieren). Siehe dazu Img 1
Read MoreWithin organizations that implement ITIL processes and have a well-defined Service Desk, second and third level support, functional escalations are required when support of a higher-level specialist is requested. (Img 1)
Read MoreLe organizzazioni che seguono gli standard ITIL e quindi gestiscono un Service Desk che permette supporto di primo, secondo e terzo livello, devono avere la possibilità di inoltrare (escalare) un ticket ad un specialista di un livello superiore. (Img 1)
Read MoreDie neue NetEye Version 3.5 ermöglicht Ihnen die automatisierte Erfassung und Verwaltung aller Netzwerk-Geräte Ihres Unternehmens. Dies konnten wir durch die Implementierung einer Schnittstelle zwischen zwei bereits bestehenden Modulen, nämlich GLPI (Lösung zum Asset Management in NetEye) und NeDi (network discovery), erreichen. Diese Schnittstelle haben wir als ein Standard GLPI Plugin realisiert. Dadurch können zukünftige…
Read MoreLa nuova versione NetEye 3.5 permette il rilevamento automatico di tutti i dispositivi della vostra rete. Tramite l’implementazione di un’interfaccia tra la soluzione per l’asset management di NetEye (GLPI) e il network discovery (NeDi), siamo in grado di automatizzare l’amministrazione del vostro hardware. Abbiamo realizzato l’interfaccia come un plugin GLPI standard, in modo da consentire…
Read MoreNetEye 3.5 will permit you the automatic recognition and administration of all your network devices. Through the implementation of an interface between the two existing modules GLPI (asset management solution within NetEye) and NeDi (network discovery) we were able to facilitate the overall asset management. This interface was realized as a standard GLPI Plugin. So…
Read MoreDie Überwachung der virtuellen Maschinen und Hosts eines Unternehmens, ist ausschlaggebend um deren angemessene Performance zu garantieren. Zur Überwachung von VMware VSphere ist es ratsam, passende Schwellenwerte zu setzten und diese mit, auf Alarmen basierenden, Reaktionen zu verbinden. So kann verhindert werden, dass dem Administrator, eventuelle Leistungseinschränkungen oder Kapazitätsengpässe entgehen. Dank des NetEye SNMP Trap…
Read MoreMonitoring a company’s virtual machines and hosts is essential to ensure high performance at all times. To monitor VMware VSphere, an appropriate benchmarking combined with alarm-based actions is required to avoid that the administrator misses the existence of possible performance issues or lack of capacity. Thanks to the well-running NetEye SNMP Trap Eventhandler, NetEye users…
Read MorePer poter garantire un’alta prestazione dei sistemi, è necessario di effettuare un monitoraggio adeguato. Per il monitoraggio di VMware VSphere è raccomandata la definizione di soglie in combinazione con l’impostazione di allarmi corrispondenti. In questo modo può essere assicurato che l’amministratore si accorga di eventuali problemi di performance o di capacità. Poiché il NetEye SNMP…
Read MoreDienstleistungsunternehmen verwenden Ticketsysteme (wie z.B. OTRS, EriZone) um Kundenanfragen nachvollziehbar zu bearbeiten. Verträge und Kostenstellen werden hingegen im ERP System (z. B. SAP, MS Dynamics AX, NAV) verwaltet. Diese Aufteilung wirft die Frage auf, wo der Service Mitarbeiter nun seinen Zeitaufwand erfassen soll. Im Ticketsystem oder im ERP System, oder gar in beiden? Im ERP…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
Read MoreThe NetEye Plugins package has been updated with this changes: – Added new check_iftraffic.pl plugin which can do 64bit counters – Small bugfix for check_inventory and new option to exclude items in trash from GLPI check – Added check_hpasm for checking HP SIM Agent status – Small fix to detect also outdated XML files in…
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