Sometimes in the organizations where the IT support is involved both in the Service Desk and in the new project activities, it is not taken into account the difference between an incident and a problem. In most cases, in fact, when there is an incident (that can be often solved by a sequence of commands…
Read MoreIn the new NetEye version 3.5 that will be shortly released, it has been implemented the Shut Down Management module that allows to configure automatic shutdown procedures in a data center. I’ll try now to provide a simple example to let you understand the potentiality and the necessity of this feature. For example if there…
Read MorechangeLog: – added Source IP in CSV export
Read MoreThe NetEye Plugins package has been updated with this fixes: – Fix check_perfdata for multiple RRD’s mode of PNP – Add Used CPU option to check_cpu.py
Read MoreYesterday we took part in the Open Source Conference held in Padua. Andrea, during his speech, outlined the strengths of an Open Source strategy for the IT services management through the adoption of NetEye and EriZone. The IT System & Service Management solutions presented during the event represent a real opportunity for the evolution of…
Read MoreChangeLog: – Service Clone Tool: added host filters – Service Clone Tool: Now hosts that already have a service with such name are not displayed in the list
Read MoreThe IT department frequently needs to manage the update, installation or even the removal of certain applications on the clients within the company. If you think to complex environments where the clients are located worldwide, it is clear that it is necessary to find a simple and automatic method to perform these activities. The Open…
Read MoreFor all those who could not attend the conference or are interested in reviewing the sessions – all presentations are available in video format at the Conferences pages. Enjoy!
Read MoreAlso this year we took part in the new edition of the Open Source Conference, which takes place today in Rome. At the convention for the Open Source world of the central Italy, Andrea Lernia in collaboration with Alessio Cuppari, ICT Services and User Assistance Manager at DigiCamere, will present the Open Source IT Service…
Read MoreThe base OS packages have been updated to use 5.10 version of CentOS, which provides various fixes to the base os packages. There is no problem for any customer continuing using 5.9 of CentOS.
Read MoreThis is a fixrelease for glpi 0.83: – CVE-2013-2225 + CVE-2013-2227 : Security fix ( serialize + filter classname for autoload) – Fix in contract notifications entity params
Read MoreJon ‘”Maddog” Hall will hold the keynote at the Open Source System Management Conference on the 10th of April. We asked him about his opinion on the real advantages of Open Source apart from licensing and why he sees himself as “different” from any other Open Source people. Some call you an IT or Open Source legend. Is…
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects and seeing Michael in one of his unique “live performances”? Then feel free to register at the OSSMC 2014. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center…
Read MoreOne of the main challenge in the IT monitoring is the ability to execute complex web service tests to obtain objective KPI able to evaluate the end user experience. As every company we also needed to control our web applications such as the Exchange 2013, our Service Desk solution EriZone powered by OTRS, our reporting…
Read MoreInterested in getting the latest news on actual Open Source based IT System Management projects? Then feel free to register at the conference. The program will be simultaneously translated into English, German and Italian. When: April 10th 2014, from 9.00 AM Where: Convention Center Four Points by Sheraton Bolzano Free registration
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