06. 05. 2016 MarinovMihail EriZone & OTRS, Release Notes

EriZone 3.5.2 Has Been Released!

PostMaster EriZone 3.5.2

Enhancements

  • New postmaster filter for unknown emails: it is possible to assign a CustomerID for unknown emails based on the email domain, and fully configurable. Optionally, also a new customer could be created representing this email address.
  • New Transition action that enables process tickets to copy dynamic field values to a child and back is available.

Major Bug Fixing

  • Replies to agent notifications are now configurable as email-internal, thus no more visible to the customer
  • The destination type is now correctly set in the Priority mask depending on the selected Category
  • The close state notification from a child to the parent ticket now correctly checks for open siblings before closing the parent ticket
  • A Bug in service filters for ITSM Dynamic Fields has been fixed
  • Classification of the Service and ITSM fields in the Priotity mask now works correctly

Minor Bug Fixing

  • Invalid access management activities are now shown also in the activities list
  • The creation of inconsistent access management activities has been fixed. Only allowed access management event and access management profiles are proposed.
  • Time units reset on attachment loading is fixed
  • The service description is now shown in a distinguishable way on the customer interface
  • The address list for the ticket CC field in the Customer Ticket Zoom is now shown correctly.

All new features and enhancements are available also on our EriZone Online Demo.

Before Upgrade

  1. Snapshot of Virtual Machine
  2. Activate the repo resolution with the following parameters:

Upgrade Steps

The upgrading procedure must be made STRICTLY with the following sequence (by clicking the items listed in the ACTION column)

Mandatory:
  1. EriZone
  2. EriZoneCore
  3. EriZoneServiceDeskEnhancement
  4. EriZoneAccessManagement
  5. EriZoneDeveloper [Upgrade only if installed]
Optional:
  1. EriZoneInterfaces [for CMDB population: GLPI and OCS interfaces available – ]
  2. For NetEye-GLPI interface please refer to this post for iCMDB upgrade: PACKAGE RELEASE: erizone-plugin-glpi-1-4-4-rpm
  3. EriZoneChangeEvaluation
  4. ITSM-CIattributeCollection
  5. EriZoneNetEyeIntegration [if a NetEye is installed and available]
  6. EriZoneDocIt
Please follow these rules during the upgrade/install procedure:
  • Contact our support team if you do not feel comfortable on any operation net.support@wuerth-phoenix.com or https://erizone.wuerth-phoenix.com
  • The packages must be installed in sequence and individually
  • The system may take longer or shorter times for each action / package so please be patient
  • Action buttons must be clicked only once for the success of the operations

[box type=”info”] ATTENTION
After the upgrade execute the following action from the command line:
/opt/otrs/scripts/EriZone/erizone.global_makelink
/opt/otrs/scripts/EriZone/Permissions.sh
/opt/otrs/scripts/EriZone/RestartEriZone.sh

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MarinovMihail

MarinovMihail

Developer at Würth Phoenix
“Hi guys! I’m Mihail and since the university years I has been fascinated by distributed systems and measurements on them. Now when I join the Neteye project I get the possibility to continue with this passion and this is great. My free time is completely dedicated to my wife and my daughters, I simply love them.”

Author

MarinovMihail

“Hi guys! I’m Mihail and since the university years I has been fascinated by distributed systems and measurements on them. Now when I join the Neteye project I get the possibility to continue with this passion and this is great. My free time is completely dedicated to my wife and my daughters, I simply love them.”

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