30. 09. 2026
Atlassian, Service Management
Welcome, everyone to our ‘End of the Year’ Atlassian News!
A lot has happened this year in the Atlassian world, and staying up to date is a big challenge 😵 So… I’m here to do the dirty work for you, and summarize all the latest features and news from the Atlassian ecosystem (you’re welcome😂).
So grab a coffee ☕️, and get ready for this 👇🏻
I have a lot of explosive news 💥 just for you!
👀 GENERAL UPDATES & COMMUNICATIONS
- Atlassian named a Leader in the 2024 Forrester Wave for Knowledge Management. Confluence is a leading Knowledge Management tool and it’s a great fit for customers seeking to transform silos in an enterprise-wide collaborative practice. The introduction of AI, the use of Rovo and the integration with Loom have definitely helped Confluence become a leader.
- Loom: it was announced last year, but we could only recently realize the benefits of using it once it was integrated into the Atlassian Ecosystem. Loom is a great tool that has helped reduce the number of meetings, to allow people working async.
- Rovo: Rovo was the biggest announcement this year. This tool helps you gather data from different sources, helping you speeding up your work.
🚀 JIRA SERVICE MANAGEMENT
1. Connect Assets objects with change management and incidents: with Premium and Enterprise plans, you can now associate relevant assets with change and incidents request, for a more holistic view of the changes. Top changes from the past are:
- Change Conflicts related to Assets (Marked as affected assets in the settings) in Risk Insights of Change Issues (Used to be limited to services)
- Connect Incidents with Assets, and track ongoing incidents in Change Risk Insights before approving a change
- Change Calendar overlays will now show related asset objects (If they are Marked as affected assets in the settings)
- Configure Assets with Changes/Incidents directly from Settings
2. Other interesting features added in the past months:
- Virtual service agent across new channels
- Slack news: AI Channel Summary and Incident timeline creation
- Multilingual support for Forms
- Calendar view
- Multiple Help Centers
You can find all JSM updates here.
Here you can check out some great demos I found about JSM:
- JSM DevOps: mastering Deployment and Operations
- Mastering key secrets of Employee Onboarding
- JSM Operations: How to page the Major Incident Team with Jira Automation
🚀 CONFLUENCE
- Smart Links now extends to Jira Releases: you can add Jira release views into your Confluence pages.
- Confluence for Figma Integration is now live
- Confluence Analytics has a new design, with some small feature improvements.
- New improved creation of Jira tasks in Confluence
You can find all confluence updates here.
🚀 JIRA
- New Development hub experience – sign up for beta launch
You can find all Jira updates here.
🚀 JIRA PRODUCT DISCOVERY
Jira Product Discovery is gaining interest and has recently reached 10K customers already. If you want to know more about it, take a look at this article explaining how it works.
- Introducing the Atlassian JPD handbook.
You can find all JPD updates here.
📝 ARTICLES
- ‘Streamline Your Product Roadmap Decision-making Process with Jira Product Discovery‘ – read this article to know more about JPD and its potential
- ‘The Importance of being… Informed for finding your way across all Jira products‘ – understand which Jira products are best for you!
📣 COMING SOON
If like me, you’re curious to know about all the upcoming features in the cloud, I recommend checking out this link: roadmap.
That’s all from my side, see you soon! 😎
ABOUT US
Würth Phoenix is an IT and consulting company belonging to the Würth Group, with over 20 years of international experience.
We are an Atlassian Gold Partner and our team of ITIL, Agile and Prince2 certified consultants helps enterprises in their Agile and digital transformation process.
Elena Valgoi
Author
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