Many people already are. Whoa, whoa. We need to back up a bit here. Really good GPT-based text generators have now been generally available for 3 years now. And they’ve now been adopted by a large number of corporations, especially IT-centric ones. I shouldn’t even say “adopted”. They’re being “pushed” because of worries that employees’…
Read MoreAtlassian’s latest drop at Team ’25 Last week, Anaheim (California) was buzzing with energy as Atlassian Team ’25 kicked off 💥, and the initial announcements were already generating considerable excitement. From groundbreaking new products to enhanced features designed to streamline workflows, the latest news is coming out, promising to empower teams with even greater agility…
Read More
Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to respond appropriately. To tackle this challenge, Jira Service Management introduced the Customer Sentiment feature, an AI-powered tool that analyzes the customer’s tone to provide…
Read MoreAh, the age-old question of our modern era: Will AI take over the world? It’s a query that has fueled dystopian science fiction, late-night debates, and more than a few anxiety-fueled headlines. Let’s dive into it, shall we? The Rise of the Machines First, let’s get one thing straight: Artificial Intelligence is a tool. A…
Read MoreAs the digital arena evolves at lightning speed, so do the tactics of those seeking to breach it. Traditional security measures are no longer enough for today’s increasingly sophisticated cyber threats. The perimeter of technological infrastructure is no longer carved in stone – it shifts continuously, reflecting systems that are more distributed and challenging to…
Read MoreThe integration of artificial intelligence (AI) into Atlassian tools, such as Jira and Confluence, undoubtedly offers countless benefits but has raised many concerns about data security. Why is data security so important for Atlassian? Atlassian tools often contain sensitive information, such as development plans, customer data, and project details. Imagine entrusting this information to a…
Read MoreWhy Generalists Will Rule the World (Even with AI) November 30, 2022 marked a turning point. The release of OpenAI’s ChatGPT started a new era of AI-powered productivity, but also brought widespread uncertainty into the work environment. One of the most asked questions about AI is: …and we all got there. All of us, at…
Read MoreHello everyone! As you may remember, a topic I like to discuss a lot on this blog is the Proof of Concept (POC) about how we could enhance search within our online NetEye User Guide. Well, we’re happy to share with you how we’ve further developed the POC, specifically the process outlined in the first…
Read MoreConfession time. I can easily spend between 1 and 2 weeks creating a 5 minute long video. 3 weeks if I’m being a perfectionist. Of course, those videos are awesome, and are highly tailored to a specific audience. They say what I want to say. In this blog I’m always looking into efficiency and productivity…
Read MoreHey everyone! As you may remember, we took a look in the past at how it’s possible to use a model (trained directly in Elasticsearch) to perform some real time classification by using an ingest pipeline. But… what if we wanted to use our own externally trained model? Well the good news is that, under…
Read MoreThere’s no way around it: Artificial Intelligence is reshaping our world in profound ways, and it’s here to stay. In recent years we’ve entered a golden age for specialized hardware and algorithms suited to enhance machine learning models. These technologies are now bringing significant advances across various sectors, from finance to healthcare, from e-commerce to…
Read MoreBetween the 4th and 7th of June this year, Bolzano had the opportunity to host XP 2024, the 25th edition of the premier international conference on Agile software development. The scenario was NOI Techpark and, as Würth Phoenix, we were there and had the chance to participate in the conference with two talks about SecDevOps…
Read MoreHow to survive managing the IT asset purchase cycle in your company with just a few key elements that ensure a just-in-time approach and decreased waiting time What are the goals and benefits of automating the procurement process? Sooner or later, it’s going to be time to change and evolve. It’s usually better to choose…
Read MoreHow to leverage some Jira features to lighten the workload through automation, replacing manual tasks of low added value that can be frustrating and tedious for those performing them Introduction: What’s the idea behind how to live better Mondays? How many times have you had the feeling that most of the heaviness and stress when…
Read MoreThe brand new “Top-level planning” template represents the puzzle pieces that guide us in effectively managing scaled planning in Jira Introduction: Why is “Scaling” fundamental? Do you know that feeling when you find the one puzzle piece that allows you to connect two larger sets of pieces you’ve already assembled? Well, that’s similar to what…
Read More