Blog Entries

11. 04. 2024 Alessandro Romboli Business Service Monitoring, NetEye, SLM

SLA Reporting on a Business Process

Scenario NetEye 4 is a comprehensive monitoring platform which natively supports Business Processes. A Business Process is an abstract view of a customer’s business from the Application point of view. Usually, it’s a collection of Icinga 2 checks aggregated by “AND, OR, At Least” logic in order to monitor whether a Business Application is really…

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17. 12. 2021 Mattia Codato Bug Fixes, NetEye, SLM

Bug Fixes for NetEye 4.21

We fixed a bug in NetEye 4.21 that caused the selected interface to be lost when navigating between pages. For NetEye 4.21 we updated the following packages: icingaweb2-module-ntopng, icingaweb2-module-ntopng-autosetup to version 1.5.4-1

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08. 12. 2021 William Calliari Bug Fixes, NetEye, SLM

Bug Fixes for NetEye 4.21

We fixed a bug in NetEye 4.21 which discarded scheduled downtimes generated by Icinga 2 in the SLM availability reports. For NetEye 4.21 we updated the following packages: slmd, slmd-autosetup to version 4.8.2-1

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18. 10. 2021 Damiano Chini Bug Fixes, NetEye, SLM

Bug Fixes for NetEye 4.19

We fixed a bug in the SLM Reports, wherein case the icinga2 downtime depth at the beginning of the report was greater than 1, the report would consider the downtime depth equal to 1. This bug was also raising an error when PGSQL was enabled. For NetEye 4.19 we updated the following packages: icingaweb2-module-slm to…

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15. 10. 2021 Gianluca Piccolo Bug Fixes, NetEye, SLM

Bug Fixes for NetEye 4.20

We fixed a bug in the SLM Resource Reports, where in random Grafana dasboards panels were not rendered correctly. For NetEye 4.20 we updated the following packages: grafana-panel-renderer to version 1.2.1-1

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14. 10. 2021 Ajay Sharma Bug Fixes, NetEye, SLM

Bug Fixes for NetEye 4.20

We fixed a bug in the SLM Reports, wherein case the icinga2 downtime depth at the beginning of the report was greater than 1, the report would consider the downtime depth equal to 1. This bug was also raising an error when PGSQL was enabled. For NetEye 4.20 we updated the following packages: icingaweb2-module-slm to…

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30. 06. 2021 Ajay Sharma Bug Fixes, NetEye, SLM

Bug Fixes for NetEye 4.18

We fixed SLM bug that deleted the Event-Adjustment on director deployment. For NetEye 4.18 we updated the following packages: icingaweb2-module-slm, icingaweb2-module-slm-autosetup to version 4.14.3-1 icingaweb2-module-neteye, icingaweb2-module-neteye-autosetup to version 1.95.2-1

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28. 10. 2020 Nicola Degara Business Service Monitoring, Cloud, Icinga Web 2, NetEye, Service Management, SLM, Unified Monitoring

NetEye Incident Response with Atlassian Opsgenie Integration

As an Atlassian partner we are working in this period on the preparation of an online demo system in parallel with the delivery of our new NetEye demo online service. For the occasion I decided to expand our already existing NetEye integration with the Atlassian ecosystem that you will find described in other previous blogs….

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21. 08. 2020 Nicola Degara NetEye, Service Management, SLM, Unified Monitoring

The NetEye and Jira Cloud Ecosystem Is Even More Integrated

Between one trial run and another, in these summer days I’ve also taken my time to deepen the theme on the interaction between NetEye 4 and ticketing systems. For my tests I chose the Jira Service Desk Cloud, and I must honestly say that the result achieved was satisfactory 🙂 As a method of integration…

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13. 07. 2020 Stefano Bruno NetEye, Service Management, SLM, Unified Monitoring

ITSM Ticketing Integration with NetEye

Increasingly often, monitoring tools are the recipients of the notifications that are sent when problems arise, in order to guarantee the resolution of those problems quickly. In some circumstances, we need to extend the default type of communication that has historically been used: email. In this blog post I will describe how we integrated NetEye…

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10. 10. 2019 Gianluca Piccolo Business Service Monitoring, NetEye, SLM

How To: Creating an SLM Report for Business Processes

In this post we’re going to learn how to create an SLM report for a Business Process. Let’s get started. The concept here is to create a host that contains the checks for the Business Process we want to generate the report for, and then create the report for that host. Prerequisites: NetEye 4.7 or…

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02. 10. 2019 Damiano Chini NetEye, SLM, Unified Monitoring

SLM Report Rendering

The Service Level Management (SLM) module was introduced in NetEye 4.7. Thanks to this module, it is now possible to define customers, service level agreement types and contracts, which permits users to easily manage the agreements they have with their customers in terms of availability of their hosts and services. Tightly coupled with the SLM…

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