In this article, I would like to underline two main advantages of our open source IT system management solution NetEye, which regard the sending of SMS monitoring notifications.
However, let’s get one step back: As you know, open source solutions allow the communication with various notification gateways as i.e. SMS gateways, and so does NetEye. Such gateways can be connected over the network or directly to the monitoring appliance. In this context, the open source character of NetEye provides two main advantages:
With an open source solution, and therefore with NetEye, it is especially simple to integrate the monitoring with different kinds of SMS gateways, without the need of additional licenses or extensive projects. To do so, we use open APIs or HTTP interfaces. In any case, the invested time pays off because spending more time on the creation of an interface in order that the monitoring systems is able to interact with the SMS gateway, customer whishes can be better satisfied. Moreover, such integrations can be done without too much difficulty already with basic scripting know how.
By the way, during such configuration activities I was often able to optimize existing settings, in order to enhance SMS sending. Summing up, I can recommend you to invest time for doing this integration, because in this way it is possible to build a targeted and uniform notification structure for the entire monitoring. Obviously, rules on existing SMS gateways have not to be redefined but can be simply integrated for keeping existing structures and available know how continues to be used.
The relative notification messages can be individually set on the standard NetEye configuration interface.
If besides the integration of existing gateways, an additional SMS gateway is connected directly to the NetEye appliance, it is even possible to get notifications in case the monitoring system itself is not responding. This is an important advantage and in fact, you should always add a directly connected gateway even in case you’ve perfectly built all interfaces.